Customer Service Department Will Ruin This Once Great Store

This might be my 10th review ever on anything If BandH didnt have such a vast collection of goods, and an actual reputable storefront, they would get 1 star. You might as well just fire the whole customer service department and go fully automated. Maybe we expect too much as consumers. When a customer asks for shipping update from manufacturer after 20 days of ordering a product (mind you i was aware my drone was a "special order" from DJI), i think you should try your best to provide some information other than that "we sent it to our team for investigation" type bs.

March 6th Ordered +,-1k$ drone from BandH paid in full March 9th BandH emailed my "ordered" reciept and "shipped" status on site Radio silence March 14th (closed) Inquire about my order March 16th (upon reopen) "Special Order item with the estimated delivery of 7-14 buisness days from purchase. Once it ships you should receive tracking to the email address on file" Radio silence March 20th Inquire via telephone March 24th "I have checked on your order for xxxxxxxx and based on the Manufacturer's/Distributor's shipping schedule your order is shipping tomorrow" March 26th inquire again "Our drop ship department has contacted the manufacturer and to get a delivery update" Status on order history still on ordered

Now its the 27th, and to be clear Im not arguing the timeframe as it was "special order", we'll get to that. And this is why I wrote this review. After frustration set in on the 24th, I contacted DJI. I sent them all order numbers and any email with any type of order number from BandH to them. I also requested all paperwork be provided for smooth customs entry being I cant trust that BandH handles anything (item purchaced, out of our hands). Few hours later, DJI apologized for the delay and sent me tracking. So how was I able to get tracking from the manufacturer and the business that buys from them cant? Again today the 27th. item is already cleared and left Indianapolis. AND STILL nothing from BandH. Even when information WAS available. It might not even be my order, but something is coming to my address. So to complete my frustration and I hope everyone made it this far into my review, yesterday the 26th, i ordered the same package from their competitors down the road as they tend to do what many dont and actually "stock" items of this nature. Just to see how fast i get it. Scheduled to be here by tomorrow the 28th. So from the time I ordered with BandH 3 weeks ago, I could have waited a week from my initial purchase until Adorama got them in stock, with added items for a package deal if I chose, and had it weeks ago and projects that are on hold would have been done. Now I will be returning the item to BandH for a refund as I wont be in need of 2. I would advise that if you are trying to order something that they dont have in stock, just look elsewhere. Or maybe just check Adorama. Im not promoting them but 2 "giants" arent that close to each other for no reason. Once the sale is made your at the mercy of the zombies. Its sad that I had to do my own due diligence on my own order. I feel as if I would have contacted DJI myself after the first set of radio silence, I might have gotten my item sooner. Thank you BandH for continuing to provide for the photo and film industry, but your customer service lost you guys a sale that ill be returning and possibly a returning costumer. And Im sure Im not the first or last.

If the higher ups care about this stores online sales, they would see most of the negative reviews are due to customer service. Thats saying something.

End rant