DO NOT GO HERE!!!! I'm currently trying to get my money back from these people and their treatment has been terrible. I joined the gym in Dec 2017 at the behest of friends and family. As soon as you sign up they introduce you to the personal training (To drive up sales). I decided to give it a try. Two days in I decided the personal training part wasn't for me. I told my trainer Inmarie and the personal training manager Gabriel. They convinced me that putting a pause on the training was a good idea. The rates were going to increase in the new year and with a pause I wouldn't be charged and I'd have some time to think about it. Fast forward and they have been charging me weekly to the tune of 1300 dollars!!!. Why didn't I notice sooner? When I signed up they needed bank and routing information and I only had the banking info for the bank account I use for school tuition on hand. There isn't any activity on that account so I don't have to regularly check it and I made myself clear to the staff about not being charged. As soon as I noticed I tried to call management to get this rectified and all I've been given is the run around. Manager isn't in, he is on a call etc. I've been in personally and nothing. When the manager finally called I was on hold for 15 minutes and then transferred to Gabriel who can't help me at all. I've tried to get to speak to the owner but according to Gabriel the owner does not like to be bothered by this sort of thing! I tried to call corporate and since this location is a franchise they can't do anything about it!!! Shady? YES! all of my interactions with the manager have been dismal I can safely say he doesn't respect or care for his guests. He has no skills in customer service or retention. He's rude and can't seem to handle tasks that a manager should be able to handle. Delegating a task to someone who can't do anything about the problem is not real management. I wish I looked at reviews sooner because it seems to be a pattern with these people. I joined and trusted them of the bat because DOZENS of friends and family go to this gym since they opened and I figured why not since it's close by. They have my tuition money hostage I could get kicked out. I'm currently exploring any options I have including filing a report with the city and consumer affairs. They could save everyone so much hassle if they just grew some ethics!