Key Food Supermarket — Attraction in New York

They upgraded the facility about 12 years ago. New management about 4-5 years ago. Unfriendly management. Still have 5% senior discount on non-sale items on Wednesday. Sadly, spoiled produce is still sold, just repackaged so you can't see the spoilage, and lots of dairy products are finally put on the shelf 1-2 days near expiration. Then it goes on sale. Expired stuff is still sold even when it is brought to the manager's attention. Not right. Most of the stockers only speak Spanish. This is not a Hispanic neighborhood. We can't ask them anything, so they're not helpful. You can only get $ for your returned bottles by standing in a particular cashier's line, where people are paying for groceries. Takes forever. Rain checks are done by the manager writing on the circular, and usually are good for one week so you have to keep the entire circular! Again, an inconvenient process.

They have a monopoly at this location and take advantage of it. Lots of senior citizens have no choice but to shop here and management knows it. It is located in a huge 25,000 people apartment complex. They...

A few days ago my friend and I shopped at this grocery store as I’ve been doing for years After self checking out, We were approached by a worker and he accused us of putting a pack of meat in my friends jacket(his jacket was wide open). He said he saw us on camera, which was a lie Because had he saw us on camera he wouldn’t have questioned himself so much. Even an elder worker told him that he sees me often and that he was making a mistake.After the embarrassing 5 min dispute he apologized to us and let us leave. I literally shop here almost everyday and to be humiliated like that In front of everyone was extremely disappointing. This supermarket is a 5 min walk from my house and I feel as though I should walk further to ideals from now on because of the embarrassment my friend...

At approx 4:20pm, we were approached today by 5 (FIVE) store employeeS because they felt like we were taking too many plastics bags for our 9 packages of meat. I believe we targeted because they taught we were stealing. So we racially profiled because of the color of our skin. There were conversations in the store's walk talkie SYSTEM WAS in Spanish about the incident and I understood it. I spoke to Manager and he apologized but come on, really!! This situation could have been handled differently, I felt very insulted and embarrassed. Being that I work in the service industry, your staff and management need better customer service etiquette. OTHER PLACES I SHOP AT DO NOT BEHAVE THAT WAY. FYI, I DONT LIVE IN THE...