Manhattan Mini Storage — Attraction in New York

If you want to risk your things not surviving 3 years in storage, then you should get a unit here. If you want somewhere safe, go elsewhere. The building is badly in need of repairs and black mold is a serious issue in this place. When I noticed a leak above my unit, no one did anything other than provide me a thin sheet of plastic for weeks. I had to call the main headquarters for movement to happen and when i asked why at 50 wallabout, they said it had stopped leaking (it wasn't raining the following week). Everything in my unit was destroyed with black mold. My books and clothing, especially, were encrusted. I was finally told by Tony, the worker on call, that the water was seeping in through the walls into my unit. Everything next to the wall were freshly molded black and brown and it was clear that this had happened within the time that i called this to attention. Had action been taken right away, the destruction of all my property could have been avoided. I was finally provided a unit with less floor space than the one before. When I expressed upset re: the destruction of all stuff (you know, you pay them to do one job—keep your things safe...), the manager said "You want something to be upset about? Turn on the news."

I received a paltry sum from insurance and had to fight for every penny. Most things couldn't be replaced and everything I owned was infested with mold when I got it out of the unit. Most things had to be thrown away or put into deep quarantine.

EDIT TO ADD — if you email the owner as requested, they won't reply. It's fake to make it seem like they are attentive. They aren't. Don't...

I was a customer since before it was Manhattan mini storage, and everything was fine. A couple of months ago, I received a call that I had to move my property because there was some construction going on, and my unit was going to be affected. I go to do that and I'm told I don't need to do so because it isn't happening. A few months later, I go to find everything covered in cement and other construction materials from drilling. My unit could have been covered with a drop cloth, and nothing would have been damaged. When I call the front desk, they go see the damaged and blame it on another contractor, not theirs. Anyhow, the resolution they gave me was one month free, which I used to move my property out of there and never used Manhattan Mini Storage ever in my life. I definitely recommend Local Locker. The pictures don't even portray the mess. When I moved some of my stuff, they even asked if I was there another day because they found a crazy amount of debris on the floor just from me taking my property out. On the last day, I even found a bit of...

INCREASED MY RENT BY DOUBLE WITHOUT TELLING ME THIS IS COMMON PRACTICE!! Pay close attention to the section in the lease that mentions that the rent price is "month-to-month." After four months, my rent increased by 100% - DOUBLE from what I was paying and from what I was told initially I would be paying for a year by Todd. I called to get a better understanding and they said this is common practice, but no, they don't communicate this before you sign the lease nor is it CLEAR in the lease. They make sure to call you 10000x times to secure your business, but don't bother telling you that they could increase your rent at any time by DOUBLE. This is not a ONE-TIME practice, they can keep doing this until they please. When asked why they did this, they said there are multiple "factors" - of which not one is communicated to the customer. They do not care about communicating honestly to their customers - they want your $$$$. If you plan on using this unit for under 4 months, fine, but for a long-term storage unit, this is not...