Nao Medical - Crown Heights Urgent Care — Attraction in New York

Adding to the chorus of bad reviews here for their complete incompetence with my COVID testing. I know it’s a tough time but NYC’s rates have been low and other facilities are working fast and flawlessly. the number of ways they dropped the ball is inexcusable. Hospitals and state run sites are delivering results in 20-36 hours for free and I recommend you go there. Statcare is not to be trusted. They took NINE days to deliver my results. I was exposed to my 86 year old grandmother in the time between as I waited and waited for results. Then they call to casually tell me I’m a presumptive positive and to urgently call back. I do. StatCare ALWAYS forces to you call a corporate operator who knows nothing about your results and it’s impossible to get through to the front desk. I have called so many times, begged to be transferred, begged for a direct line, and every time they hang up or don’t answer. One time an operator “gave me his word” that he would call back with info and never did. I don’t understand because the staff is there until 9pm and just doesn’t answer the phone or call back when you leave voicemails. Even to a patient who allegedly just tested positive! This office NEEDS a direct number for patients to call. It took over 24 hours from me receiving the positive to get someone on the phone who understood it, and she wasn’t from this office. Just an “overflow” operator. Who explained the presumptive still means positive and that I should go into isolation. After 9 days of waiting and exposing myself to others. Useless.

She also told me the lab had my results after 4 days but they didn’t post it to my portal until day 9 (after the long Labor Day weekend). Clearly that is unacceptable. To test positive on a Friday and not be told until the following Tuesday? If my grandmother got sick from being exposed to me in that period, it would be on StatCare. As is the fact I had to try for so long after the positive result to get a doctor on the line let alone the staff from this location. I ended up getting retested at a state site while waiting to get in touch with StatCare who basically ghosted after telling me it was urgent. AND I TESTED NEGATIVE. As did my grandmother thankfully. It is unclear whether I was in fact positive as StatCare said, because I didn’t spread it to anyone who I was around in the days following the positive test. And by the time they gave results, I was negative. So there is a chance StatCare tested the wrong swab and gave me a false positive, sending multiple generations of my family into a spiral of anxiety, as well as taking an unacceptable 9 days to deliver said result (4 days beyond when the lab knew).

A supervisor on the phone apologized to me for their unprofessionalism but I’m writing this for the record and so anyone looking for efficient COVID testing looks elsewhere. This place will just give you a (maybe inaccurate) result when they feel like it, tell you to urgently call them and then be completely inaccessible and off the grid. There should be a direct line to the front desk at this location for anyone who has been tested there. But in general, I can’t trust StatCare anymore or privatized urgent care facilities in general. This showed me just how badly we need Medicare For All. The state run site was free and fast; this was slow and their unprofessionalism in this situation could...

I’m perplexed and would feel better warning others.

I was there with my wife as we made an appointment. We waited for around 30 minutes in line to be seen by the receptionist. There was only one person taking care of people. I think there were close to 10 people in line.

I waited in the car, but my wife called me to come back and help her with some information and ultimately a decision we had to make.

As I go in to talk to my wife and the receptionist, a man comes in and interrupts us and holds up everyone’s business while proclaiming we were cutting the line, for whatever reason and that this is not right and so forth. My wife and I assured him we did not cut the line, but he ignored us and continued his polemics. Eventually I told him (I suppose I was rude about it) that his time is not more valuable than mine.

He quickly got in my face and threatened to shoot me with his “little friend” publicly and in front of everyone.

See, this man was a black gentleman that people could stereotype by his attitude and clothes, but I didn’t want to do that, and I didn’t want to assume he is a thug.

He acted like one, but I hope he isn’t one.

Suffice to say, I simply lifted my hands up as if to surrender and turned my back to him and continued my business with the receptionist who kept telling him to patiently wait.

She and her coworker were obviously unperturbed and I even saw her coworker smile in jest.

That’s all well and fine, and I’m happy they didn’t call the cops, or threatened to, because I don’t want that man dead, and I don’t trust the cops. I didn’t think this man was going to publicly shoot me, but it sure feels helpless when you try to talk with a man, and criticize him and pose no physical threat only to be threatened by having me shot.

Mind you, this is the New York experience. I’ve been here since 2007 and have been jumped and had a bottle smashed on my head. I got into just about a dozen vocal matches on the street and near blows with several other people. I got run off the road with my skateboard a few times . I got hassled plenty of times and I had to be aggressive to hold my own.

I’ve been threatened with a knife, a gun previously, and when I got into a fight with an ex con, he told me straight up that I will not last in this city and that he will murder me. I know he was an ex con because a lady who knew him yelled out that he’s been to jail.

Suffice to say I had my run ins… I’m not afraid of this city, but it feels awful to not be able to do anything in case things get dangerous around my wife.

I don’t want to own a .22 because people can’t be trusted nor do I want to carry a gun with me everywhere I go, because that’s what cowards do.

So my conclusion?

Can they maybe hire a security guard??

Until they do that I would strongly suggest to be careful and keep your mouth shut.

All the love to all. Even to that fellow that wanted to use his “little friend” on me.

I’ll honestly take that guy out for a beer if I...

Edit: revised to 1 star. Two weeks after the appointment, we were each charged $175 (except for one person in our party that was randomly charged $205?) for an appointment fee. We were told that all costs were covered in the $350 paid at the time of the appointment. I would not recommend their services to anyone I know.

My family of 4 made individual appointments to receive Yellow Fever Vaccinations and Malaria prescription. We filled out the pre-checkin online process prior to arriving. We arrived 15 mins before the first appointment. Checking in at the front desk took 45 mins for all of us; the process was redundant asking for information already provided online prior to arriving. The front desk person presented no solutions to expediting the process.

After check in, we waited 1.5 hours before being seen by the practitioner. At the 1 hour mark of waiting, we asked when we were being seen as this was an hour after our appointment time and received no update on the process, no sense of care for our time, and no helpful information about what was taking so long.

Once being seen, the exam rooms were unkempt, dusty, had marks and scratches on the walls, were visibly dirty with dust, grime, and spilled substances on the exam room counter. We waited in the exam room 30 additional minutes to be seen by the practitioner who requested the same information already presented during pre-checkin and the checkin process. The practitioner administering the Yellow Fever vaccine utilized the same gloves to enter and exit the room. We asked them to change gloves prior to administering the vaccine. They also used the same alcohol swab before and after administering the vaccine. The exam room was missing basic supplies like gauze and bandages. The practitioner also left the computer screen on with patient information like DOB, reason for visit, and age visible.

The practice also did not have enough of the required physical proof-of-vaccination paper cards for us; we had to return in 2 days to pick up the card. When calling to see if they had a supply - as instructed - no one picked up the phone for over an hour and 5 attempts to contact them.

Each appointment cost a whopping $350.00. Nao did not accept our insurance to cover any portion of the vaccinations, pills, or appointment fees.

2 stars because while it took 4 hours total, we did receive what we made the...