Orangetheory Fitness — Attraction in New York

I’ve been a member for about 4 years now for about 4-5 days a week and I swear by it. I never worked out before this- it is very beginner friendly but also very intense. I lost 20 pounds the within the first 8 months and have gained a good amount of muscle. I am stronger than I’ve ever been! Wouldn’t have gotten here without coach Mike, coach Devonte and coach Jay (typical coaches for weekdays at 5:45pm or the 7pm classes) Coach Mike is very helpful and encouraging. He always has fun fitness facts that make the impossible seem possible and they have helped me stay on top of things even outside of the gym. He also gives good alternatives to push yourself harder through the weight lifting/body exercise portion. I know I can always count on him to have an enjoyable pump! Coach Devonte always pushes me outside of my comfort zone when I need it and his class energy is like no other. Even when I am tired I get a 10/10 work out. Coach jay always has the best music and is the most positive person ever. He incorporates his own stretches at the end and has an energetic class every time! Also Coach Angela, coach Will and coach Nancy are awesome too but sadly I don’t see them as much because of my schedule !!! As with any work out class you get what you put into it! The coaches are there to guide you and I am so grateful for them! Also everyone is so friendly including the front desk staff and other members- it’s a very non judgmental and not intimidating class at all! I’ve been to other studios where the coaches and staff were not as up to par. My only complaint is the water fountain/ bottle refill station barely works :( however otherwise would definitely recommend this studio !! $200 per month for unlimited classes is so worth it especially considering every other workout class in the area is upwards...

WORTH EVERY DIME!!!! My original intention was to join a gym to be healthy and become much stronger. I discovered OTF after vetting several gyms in the area, and nothing has compared to the experience I have had for the last 6 months! I have never seen the results on myself the way I now see them with OTF. I have a lot of extra MORNING energy; I am always in a great mood; and I get a lot of compliments on my gains! I always look forward to going back. Head coach Aliza and OTF Associate Matthew helped changed my life by being amazing cheerleaders and leading the staff by example. Let me be clear and say ALL OF THE COACHES AND STAFF ARE OUTSTANDING! Among their experienced and friendly coaching staff, Coach Gianna and Coach DeVonte are two of my favorite because they are always on point in checking for posture and always positively pushing us to challenge ourselves. Their approach is to help by encouragement and motivation. They always make members feel warm and welcomed be it 5AM or 8:15PM. Coach Jenna is an outstanding Coach with the heart of an angel who is always encouraging members. Coach Jenna genuinely shows care for our experience, but most importantly she demonstrates a lot of patience and professionalism by always remembering a member’s name and each of our personal and physical challenges in efforts to help modify any movements. She is an AWESOME Coach! I’ve never been happier at a gym and I can’t say enough about it’s friendly and welcoming staff! This gym is more than just weights, scales, and treadmills. It’s a community of professional Coaches and happy people who want to sincerely help others by pushing them in a positive manner towards a healthier lifestyle. Best investment...

Buyer be aware! If you have a medical emergency- Good Luck!

Since its a franchise business there is no corporate number to call.

Bad luck has it - 12 hours hours after signing up, ended up in the ER. My cardiologist would not give clearance until I got some tests done (which takes few weeks to schedule and discuss results).

Within that 12 hour time frame I have immediately informed them to "put a hold" on my contract until I get clearance.

It took me 2-3 months to get full clearance. I was continously chased for bills, had to sign the 30 day cancellation form, and told to pay 1 month membership to cancel.

I never stepped foot in the location - I was billed for months to come. They tried to paint me as an "Opportunist."

The managers complaint I was unresponsive. They wanted 1 month payment for cancellation (in addition to the form sent). Which I refused to do once I learned that any payment means you acknowledge the service and contract.

I will not prioritize the sales team chaser texts and emails in the hospital over my health.

They also threatened to send my bills to collection.

Because of the threat, I had to get a lawyer to know my rights. Most contracts can be withdrawn if within 24 hours unless it is stated in the contract. Also once you make any sort of payment you awknowledge the contract even if you pull out of it.

I have contacted few business agencies to help mediate the situation that is fair to the consumer and the business owner.

FYI - I spoke with few other OT owners they advised more consumer friendly approach. They have special exceptions to medical...