Petco — Attraction in New York

I had a very disappointing experience at this Petco location due to the conduct of the store manager, Daniel.

I came in to return some items totaling about $150. Per Petco’s return policy, items can be returned to any location and must be refunded using the original form of payment. Since the return exceeded a certain amount, it required manager approval.

Daniel arrived and asked why I was returning the items. I explained that I found them cheaper elsewhere. He immediately demanded to see the physical card used for the purchase. I informed him that I used Apple Pay, which is considered the original form of payment according to Petco's own policy.

Despite this, Daniel insisted he couldn’t process the return without a physical card. I asked, “Are you saying you suspect fraud?” to which he smiled and said, “Yes.” This interaction felt less about policy and more about exerting authority. I returned home and I did my due diligence, called Petco corporate, and confirmed that the return could be processed using Apple Pay.

After calling corporate I returned to the store to attempt the refund once more. In addition, to ease his concerns and in accordance with Petco policy—which allows ID scanning when fraud is suspected—I offered to show my driver's license. I had no issue with this if it meant the return could be completed. However, instead of accepting that or verifying with corporate, Daniel claimed that individual stores can have their own return policies. I asked to see this supposed store-specific policy, and after going to the back, he returned and admitted they had no written copy. He then pulled up the general Petco return policy on his phone—which, notably, did not say anything about requiring a physical card, only that the return must be made to the original form of payment.

Seeing that the policy didn’t support his claim, he shifted focus to a clause stating that “Petco can limit returns.” He used this line to deny my return altogether. At this point, it felt more about maintaining control than following procedure. His tone and attitude were dismissive, and despite my efforts to stay calm and respectful, I felt profiled and unwelcome.

For comparison, I went to the College Point Petco location afterward. The manager there was courteous and professional. She processed my return using Apple Pay within five minutes—no issues, no attitude.

The contrast between these two experiences was stark. While the College Point team upheld Petco’s values and policy, Daniel at this location seemed more interested in asserting his authority than helping a customer. I sincerely hope this feedback is used to provide him with the training he clearly needs—on both customer service and...

I would not like to have to do this review, but I think it is my duty as an animal lover to prevent other pets from going through the same thing that my pet suffered.

Looking on the Petco website they offer to take care of your pet, they guarantee that they will be in good hands and that the groomers are trained to take care of your pet, sadly I took my pet for her first grooming at petco, I told the lady that it was my pets first grooming, my pet is very playful and cute but she has never had any issue even when I trim her nails at home.

After leaving her at petco I received a call that my pet was in emergency.... after spending more than 5 hours outside the clinic waiting for them to put stitches on her paw, and taking her home dizzy from the effects of anesthesia, the employees who took her to Emergency told me to come back to the store once she feels better so they could finish cutting her hair, and also they said she should take classes because according to them she moves her paws a lot and it was her fault and that was why they cut her paw.

well I must tell you that everything is a lie to justify the lack of professionalism and experience of the people who work there, I know that accidents happen but they are supposed to be trained to minimize them as much as possible, plus they left my pet with his hair so badly cut that the inexperience of grooming was noticeable.

a week after the bad experience obviously I did not return to petco and I will not return never again!!!petco paid the bill for the emergency but I have to paid the additional visits to the vet that I must take my pet to ensure that her paw was healing without problem.... without say the emotional damage that they caused to my pet and me !! !

One week after removing the stitches, I took my pet to the grooming recommended by my friend, he made it so easy and without problem, without my pet having to take classes, and with professionalism, even after the her bad first experience at petco, once again demonstrating the lack of professionalism and care that petco offers ! so if you have not had problems with petco yet, do a favor and your pet and do not risk it, knowing the amount of accidents that you can find on the internet related to grooming there... Please If someone from petco reads this review unsubscribe me from your store! dont even send me emails with promotions and rewards Im not...

I’ve taken my senior dog, Malia, to Petco grooming locations before (including in Chicago), and I’ve never encountered anything as needlessly difficult or rude as what I experienced here.

I came all the way from Scarsdale to Forest Hills after a long day at work, and spent nearly an extra hour scrambling to meet this guy’s ever-changing demands. The groomer I dealt with seemed determined from the start to find a reason not to groom my dog. First, he demanded not just rabies vaccine documentation (which is standard), but an actual signed veterinary certificate—something no other Petco has ever required. Fine. I made multiple calls to my vet and got him what he wanted. Then he said the Bordetella and parvo vaccines were a problem because my original record was “just a receipt.” I again jumped through hoops and provided an official expiration record from my vet’s app.

Even after all that, instead of moving forward, he started grilling me about whether my dog had ever had seizures. I told him that yes, she did many years ago, but she hasn’t had any in a long time and was cleared by a vet. That still wasn’t good enough—he then demanded proof she was cleared of seizures, something I obviously don’t have nearly a decade later. It was a ridiculous and frankly insulting exchange. He acted like I was trying to sneak in a dangerous animal instead of bring in a well-behaved senior dog with a clean track record.

And after all that, instead of trying to work with me, he smugly suggested I just buy Petco grooming supplies and do it myself. As if that was some kind of helpful solution. Yes, I know I can groom my dog myself—but that’s why I came to a professional in the first place, after a long day and long drive. His tone made it feel more like a dismissal than a suggestion.

It was clear he didn’t want to do the grooming and was looking for any excuse to say no. He showed no flexibility, no warmth, and no interest in helping solve the issue. Just a brick wall of attitude and red tape.

If you’re considering this Petco location for grooming—don’t. Go anywhere else. This was hands down the worst customer service experience I’ve ever had at a Petco, and it left me incredibly frustrated after spending so much time trying to do the...