The UPS Store — Attraction in New York

Ongoing Issues with Package Handling and Customer Service at Merrick Blvd UPS Store

I am going to formally file a complaint regarding repeated issues I’ve experienced at the UPS Store located on Merrick Boulevard. I am extremely frustrated and disappointed with the level of service and the lack of security at this location, and I feel compelled to bring these matters to corporate attention.

I receive packages on a weekly basis through this location for security purposes. Ironically, this store has made me feel anything but secure. Far too often, the staff appears to have no idea where my packages are. On multiple occasions, I’ve witnessed packages—including mine—stacked out in the open, against a wall, where anyone could potentially take them. This is not secure storage.

The staff frequently cannot locate packages in their system. Just recently, I was told my package was not at the Merrick Blvd location, and I was redirected to Springfield Gardens. My GPS led me to the Springfield Blvd store, 33 minutes away, where the staff provided much better service and even advised me to contact corporate.

When I did, I was redirected right back to the Merrick Blvd store—where I was originally told the package wasn’t located. Finally, when I spoke with someone at the store, they admitted that my package was there all along—it was “small and in the corner,” and that’s why they couldn’t find it.

The next day, I returned to pick up the package, only to be told again that it wasn’t there. The staff member checked a handwritten list, and when I provided the UPS tracking number (which clearly showed a delivery confirmation), she claimed it wasn’t in their system. She refused to check the number against the official UPS website, which shows it was delivered.

This level of disorganization, poor communication, and disregard for customer experience is unacceptable—especially at a store that is supposed to provide a secure, reliable delivery point.

I no longer feel safe or confident having any packages delivered to this store, and I will be discontinuing my use of this location immediately. I urge you to look into this matter seriously, as I am sure I am not the only customer experiencing these issues.

I am requesting a formal response and an investigation into the Merrick Blvd store’s operations and customer...

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