STAY AWAY AT ALL COSTS!!!
We had a NIGHTMARE of a 3 night stay at this hotel which began by us checking in on a Friday night only to be “greeted” by a Reception Staff wearing a baggie hoodie and a black durag. What a terrible and unprofessional first impression!!!
This hotel is very dated, very poorly managed, and a chaotic disaster at its very best. During our first night we were “locked out” of our room mid-day because Reception apparently thought that we had left the hotel and all our belongings behind. I still have no idea how they arrived at this conclusion? I was also charged to my credit card a second room that we had already cancelled. This was quickly corrected by Reception, but only after I pointed this out.
During the first night there was a large party happening only a few doors down from our room blaring extremely loud hip hop/rap music until 5:30 a.m.! I wasn’t able to sleep at all the first night as a result of this disturbance. It appears that hotel guests disturbing other hotel guests at all hours of the night is accepted by the hotel staff.
The bed mattress was another NIGHTMARE. This is a very common complaint made by many reviewers. The mattress is so soft that it actually causes back pain and is bound to result in you having a horrible sleep. I have no idea how old the mattresses are, but it is about time that this hotel invest in some new mattresses for all the rooms.
During my second night stay I purchased a $3 Orange Crush soda from the soda machine located in the lobby only to find out after drinking half the bottle that the soda was 2 months expired. There is obviously no quality control at this hotel, food safety or otherwise. It is very concerning that the hotel is selling expired food products to their guests. I have never seen anything like this before.
During my third night the bathroom shower and toilet both became clogged for an unbeknown reason. We immediately advised Reception of this issue. The hotels’ solution was to move us to another room with 2 queen beds (on the same floor) notwithstanding that we had specifically booked a room with a king bed. Apparently, the Maintenance Worker ends their day at 4:00 p.m. so there was “nothing else” that the hotel could do for us. I can only imagine what would happen in the event that there is any maintenance issue after 4:00 p.m.? Again, not even a simple apology given for this major inconvenience and blatant downgrading of our room.
This has been by far the worst hotel experience that I have ever had. I am a frequent traveller, having travelled and stayed at many hotels across North America, and having stayed at many Best Westerns before, and this one stands out, by far, as the WORST HOTEL and Best Western that I have EVER stayed at.
This hotel needs a major remodelling and new management. Even better, just demolish the entire building and start fresh with a new hotel with new ownership.
That is not all. Expect a wait of at least 1 hour before getting picked up by the Shuttle Bus from the Newark Airport. Other local hotels had there Shuttle Busses come around 2-3 times each before this hotel’s Shuttle Bus even showed up once. Again, horrible customer service at every turn of our stay here.
The Reception Staff appear disinterested and they do not think “outside the box” to resolve issues in a reasonable and practical manner.
The rooms either smell heavily of bleach, stale cigarette smoke, or cheap perfume. The rooms each had their own unique disgusting smell.
I can go on, but the above should tell you all that you need to know to AVOID this hotel like a plague.
Overall, a very shoddy hotel and we did not feel safe at all. This hotel should be shut down. An embarrassment of a “hotel” and “Best Western”.
Would give “0 STARS” if I could!
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