Fit Factory North Attleboro — Attraction in North Attleborough

Im not one to leave reviews ever but this was so unfair that i think it needs to be left here. So I was a member since about 2018. I had the membership that included childcare and used it about 4-6 days a week since i had my child. I never had any intention of canceling my membership because I loved the child care staff and was very comfortable at the gym. I re-signed my yearly commitment to save a couple extra bucks each month back in November. About a month later I get a phone call that gave all of the parents that use the child care, and their own staff, a 10 day notice that childcare was closing. Initially, the staff was very understanding about the inconvenience, and the child care workers were shocked by the decision. They promised to waive all fees that went along with canceling. A month goes by after I cancel and i get a 79 dollar charge taken out of my account. I call, thinking they had made a mistake, and the district manager refuses to refund me because i "broke my yearly commitment and that is their policy". I told him i would have never canceled if they kept the childcare. For me i cannot workout without that. I asked to speak to someone higher up and he refused to give me any info on someone higher up because he was "the highest up" i could talk to.I ended up disputing the charge with my bank since he was set on not refunding me, even though they broke their end of the contract i signed. I haven't received any word from my bank yet. An old friend of mine found out about this situation and was able to let a general manager know and within a couple days of her finding out i got a refund. Not sure if it was my bank or the general manager who was able to get my refund but Im just glad i got my money back at this point and this headache is over with.

I have heard many complaints from people around the area complaining about difficulty canceling their memberships, charges being taken out of there accounts and many...

This gym was representative of a $10 a month big box gym - tons of equipment but poor upkeep. Equipment will often break down and take weeks or months to be fixed. For example, for months there has been a pec fly with a seat that can’t be adjusted. They claim it’s fully functional, but how can it be if the seat doesn’t adjust? Fully functional for one specific height of member I suppose. Many of the pads on current equipment is ripped and should be replaced for comfort and hygiene reason. The sauna is frequently broken and after being down for months they announced they will not be repairing the steam room due to the cost of repair.

Recently, they announced the price will be doubling for the base tier. I understand everything has gotten more expensive and wouldn’t mind paying if I knew the money was going back into the facility, however, with the way the gym is currently running I highly doubt it will.

Though, I will say they do have a couple very friendly staff.

EDIT Changed my vote to 1 star. I wanted to cancel my account before the price increase so I asked the front desk staff how I can do that. He said because I paid for a year up front it would cancel automatically. This was not the case - I was charged with a monthly fee and $60 yearly fee after my year was up. Upon talking with the dismissive assistant manager, I spoke with the general manager who told me she could not do anything because I did not have what the staff member said in writing. People make mistakes, but to not honor the mistake and try to make it right is disgusting. It’s not the $80, it’s the principle of staff either lying or being incorrect and management not doing anything to correct this. I will be making sure everyone knows about...

This gym used to be solid. In fact, I had previously reviewed it as 5 stars.

So, why am I changing my review to 2 stars?

Over the past two years this gym has gotten worse and worse.

Half of the equipment is either broken, rusty, or malfunctioning.

On top of that it takes them MONTHS to make simple fixes. For example - one of the peck decks has had a broken seat for more months than I can even remember. Two of the stairmaster machines have been broken for 4+ months with no fix.

The steam room has been out of service for 3 years and sauna is often broken. When the sauna is working you need to be careful that you don’t sit on a NAIL sticking out of the wood.

Most people I talk to here are just waiting for a new gym to open up locally so they can leave.

It’s clear this location is not a priority and is not given a sufficient budget to maintain the quality that members deserve or that they advertise.

Also they recently increased memberships costs despite the decrease in quality.

Edit 1/7/25

Changing my review from 2 stars to 1.

It’s the busiest gym season of the year and the amount of broken cables and machines is astounding.

They also used wood stain inside the men’s sauna and the smell is unbelievable (not to mention TOXIC)... A 2 second Google search can tell anyone the dangers of using stain or varnish in a sauna. It's honestly mind a blowing level of negligence.

In addition, they apparently fired the janitor months ago and have not replaced him.

This gym has turned into a total joke. The only reason people are still here is location.

If you’re thinking of...