SKECHERS Warehouse Outlet — Attraction in North Brunswick Township

I visited the Skechers Warehouse Outlet, Store #0790, in North Brunswick, NJ yesterday specifically to find a size 11 in a specific shoe for my daughter.  I had previously ordered the shoes online for myself and my daughter really liked them, but they were out of stock online in size 11.  Jennifer C., the Store Manager, could not have been more helpful. The shoe was not available in her store in size 11 so she diligently searched all the stores until she found one store that had one size 11 in stock of the shoe.  Apparently, size 11s are not easy to come by. Then she had to process the transaction so that I could purchase the shoes from that store and have them shipped to my home, which took time. I was so amazed with her willingness to go above and beyond to ensure that I was a satisfied customer, something that is surely lacking in a lot of store employees today. The manner in which Jenn conducted herself was so professional and yet personal and very refreshing to me...she really cared about my needs.  Other stores could surely use a Manager like Jenn.  I asked Jenn how long she had been managing the store and she informed me it was under 6 months. The way she handled my situation while also managing other store issues at the same time was quite impressive, something I rarely come across nowadays.  It seemed, too, that Jenn has a good rapport with the members of her staff, who were also very accommodating. Jenn is a dedicated employee who takes her job very seriously and an employee like that is invaluable.  I am very busy but willing to take the time to make a review on Google, something I rarely do, to commend Jenn as I think excellent service needs to be recognized...

I went to make a purchase of more than two pairs of shoes. There was 20% coupon online which was online only. Which I understand. The Assistant Store Manager Karen told me "the prices were higher that's why they give you 20% off online ". I went on the website and it was the same price. Then she tells me "the coupon would not work on what I was buying cause they were new styles " guess what, it worked on everything I bought. I made my purchase on my phone standing in the store for store pickup. Which is silly. She did not have to lied about prices and coupons. Then I asked for the Store Manager and she would not give me her name!! After multiple attempts to get her name, she said her name was "Jackie". And when I was trying to talk to the both of them they kept on walking away. Horrible experience, they are rude and disrespectful. I am disgusted by the way these two so call "Managers" handled a customer. No one was wearing a name tag and yet when I asked for a name the actual Store Manager would not give me her name .. not until I explained to her she is supposed to every customer that asked for her name. At this point I am not sure if they were even Managers. I am trying to contact The Corporate Office and make sure they know about this horrible experience. Avoid this store...

It wasn't bad it was my first time at the store in North Brunswick it's their big Warehouse Outlet I was looking for those slip-on with the built-in shoe horns that you just slide your foot in and take your foot out they had a couple of them I need a 12 to 12 and a half in size 12 was the biggest they had and they had other shoes that were water and bigger in size for men but they wouldn't have been to slip-ons so a 12 was the normal size I buy and sneakers and shoes so I went ahead and bought two pairs of black and a nice dark navy blue so I can wear them for dress and running around but they're expensive they're about 90 bucks per pair of shoes so it was like 148 bucks but at least I got the shoes I wanted that you see on TV and I can't complain everything was there to service was quick and easy...