Urban Nirvana Spa & Salon - North Charleston — Attraction in North Charleston

I was scheduled for a massage at 8:45 am I arrived to find the doors locked closed sign in window I called and got no answer walked around the building found a open back door n stood in the reception area for 9 minutes before someone appeared from the back I was lead to a waiting area and told my therapist would be with me shortly after about three or four minutes music was turned on lights dim I waited for another 12 to 15 minutes before my therapist appeared apologizing for being late n I was rushed into a room I searched for a place to store my keys purse n phone as I wasn’t offered a locker a robe or slides as they provide at the location in Kiawah she asked if I had any areas of focus I stated my feet n left shoulder she started to ramble about right hand ppl n how it affects the left n my hip was probably sore it was not finally after her wiggling around and talking she left me to undress she began using a excessive amount of oil/lotion like a coat to the point she used the sheet to wipe some off throughout the massage n hot towels she would wipe me off with then throw making a flopping noise against the counter n floor she spent a huge amount of time on my right side got to my left and started to increase pressure I asked her to use light pressure she started to dig her elbow into a few spots two in which I currently have bruising from she got to my feet coated them with lotion pushed in with her thumbs like five pressure points wiped with a warm towel advised me to flip over put a warm towel around my neck and pulled she then begans chatting asking where I was from told me her husband was from there n a list of other things also made sure to mention that this location was better then the one I advised I normally visit with Urban it indeed was not also she never massaged the front side of my body I was told I was done could dress and she would be outside the door with water I dressed and submerged from the room to find no one found my way to the lounge got my own water a minute after she runs by with water apologizing I asked for the restroom and that is when I discovered they do have lockers robes etc I simply was just not offered these things the receptionist asked me how things were I informed of my dissatisfaction to which her only remark was if I wanted to rebook with said MMT again and if I was placing the balance on said card this was my first time at this location and my last zero anxiety was relieved n I now have...

I have spent a total of $910 at Urban Nirvana in the last few months. I have had a horrible experience with them and would not recommend them at all. Instead of fixing the problem, they just took more money from me. Not only was the hair color disappointing, their customer service was also rude to the point of hanging up on me on the phone while I was still speaking. Seriously, who does that? That’s just basic manners. Completely lacking in respectful communication.

My initial consult and appointment was with Rebecca. I went in for a root touch up and overall color for $210. She cut down my hair initially without bleaching and when that didn’t work, she used bleach. I was unhappy with the color. So Urbana Nirvana suggested I come back. I saw Rebecca again I paid an additional $138 for root touch up and toner. Yet there was a very obvious dark band of color 1-2 inches across the front of my head that didn’t blend in with the rest of the color. It took just two washes for the overs color to fade as well.

Then another stylist, Alyssa, said she could fix the issues. I paid $562 for a third appointment. She also said that Rebecca should not have tried to cut down color in my wet hair initially and Alyssa applied bleach all over I am not a stylist but when stylist that work together are questioning each others competence, it really makes you wonder about the whole place. Despite her confidence, she did not do a good job. When I expressed my disappointment (and keep in mind I’m $910 short) the became disrespectful.

Beware! If their response to a unsatisfied customer is to book more appointments, charge more money and then hang up the phone then they can’t really problem...

I have been going to this location for the past 6 months. The location was great for me. I enjoyed the young lady who provided my service. I would schedule my next appointment when I check out. I had a 6 week appointment scheduled. I confirmed it the day prior and received a follow up text that there was a schedule conflict and I needed to come in later. I called because I was unable to come in later. I was informed that another customer's service would take longer and I could have someone else do it or I could come another day. The day was not conducive to my schedule. I felt like my service was not as important as the other customer's service. (I finally made the decision to receive a service that was a difficult decision to make and I'm being told that the technician I scheduled with 6 weeks ago is unavailable and I can use someone else). I felt very unvalued as a customer and no kind of consideration was taken as to just have someone else provide a service that was scheduled 6 weeks out. Needless to say, I was able to schedule an appointment with another business that was that evening and was thoroughly pleased. The drive is further but the customer service was so wonderful. It all worked out because the new business I went to is moving nearby within 3 months. Even though Urban Nirvana is closer, I'd take the extra 3 minutes or so drive to a business that made me and my time feel valued. (Part of self care when you use a business like Urban Nirvana, would be good customer service). My feelings were hurt and I need to take my credit...