The UPS Store — Attraction in North Hampton

This place used to be wonderful, but it has since changed hands. I get in these crazy times all of us are kind of crazy so initially I wanted to cut them all kinds of slack. Nobody's perfect and we're all overwhelmed, but I was in on a recent Monday around 4pm to get some keys to my mother down in Florida. She asked that they arrive Wednesday. Youngish guy I dealt with was fast, moved fast, was running through the steps, and suggested I do 2nd Day Air delivery. He never told me this option was NOT guaranteed. There was zero mention of that. I also had a passport photo taken, which I think threw him off his usual game, routine. I'm guessing this because while he gave me a credit card receipt, he never gave me my shipping slip with the tracking number, and I never saw him put a label on my package.

When the package didn't arrive on Wednesday by midday and my mother was worried, I had to go and get the tracking number I was never given, and that caused some difficulty; they weren't sure how to give it to me just using my credit card receipt. Still, I got it. They tried, and I only got an edge of attitude which I get (crazy times). When I entered it into tracking finally, it said the label for the package wasn't "created" (not scanned) until nearly 6 pm, surely after that day's packages had gone off. I think that's when that 2nd Day Air became the stuff of guesswork.

My mother also called the store today (unbeknownst to me until after she'd called), and she was upset the parcel of keys had still not come as promised (it's Thursday now, early evening; and still no keys). She got mounds of attitude, straight-up rudeness, no kindness or apology. My mother is a senior citizen. I wouldn't be writing this if not for how they treated her -- without professionalism, patience, or kindness. Just nonsense all around or MORE nonsense. If I were you, I'd avoid this place under its current ownership and head to the Post Office or Fed Ex to mail anything important or precious or...

I went to the UPS store n North Hampton a couple weeks ago and bought the cutest cat Mother's Day cards. Today I went to Unfortunately exchange one of the cards for a different one. I told the girl behind the counter that I would just like to exchange a card. She replied she would have to ask her boss. This 23 year old kid came out from behind the counter out back and told me I couldn’t exchange the card and asked if I had a receipt. I did not have the receipt and I’m not sure if I even got one. I politely explained that I was just wanting to exchange not return the card. He asked how he would know if I even bought it from there. I said it’s exactly like this one and he would have to believe my word and asked him to check his inventory. He said he couldn’t believe everybodies word for things. He Insisted he wouldn’t exchange the card. I asked to speak with the mgr and he said that he was the mgr. I asked to speak to the store owner and said that it was his dad. He proceeded to tell me they owned two H&R Block stores and two other UPS stores and that in ten years he would own this store. I don’t think that was necessary to tell me and believe that was being very arrogant. I hope somebody teaches him about customer service and respect and appreciate the customer. I honestly didn’t think it was such a big deal. Oh well, unfortunately I really like the Avanti greeting cards but I will not be buying from them again. I pray this 23 year old Anthony gains more respect for his dad and the customers. The only reason I gave a one star was because I couldn’t give a no star. Honestly I’m not sure he has potential to work in customer service. There is no need to hear about all the stores they own....

I will change this review, but I need to speak to a human first. The claim support system is a major headache. I dealt with them once and waited while getting transferred 6 times to every department in the call center. So I need someone that can help me with a claim. I sent some valuable items to a company on consignment and 2 of the 12 items were broken, it cost me roughly 300 and they were estimated to sell for over 600 so really it cost me a lot more. I paid over 140 for shipping and packed the items well so this was clearly roughly handled even with the fragile stickers on it. At this point, I want my money back. UPS closed my claim because the receiver didn't save the smashed glass and cardboard box to send in. On top of that, the automated email saying my claim was closed said that I could dispute on the claims page but they don't even have a dispute button when I go to where they say to go. I am very annoyed and fed up with this system, at the very least I want my insurance money back, that was like $70 in insurance that didn't even do anything other than waste my time fighting the website. Please get back to me, I cannot handle talking to...