Bighorn Casino — Attraction in North Las Vegas

It has been a source of major let down. At first I was excited cuz I want some money but that was quickly changed two great disappointment between cocktail waitresses that ignore multiple requests for water but we're quick to serve alcohol to the males play the machines the graveyard restaurant waitress was not polite the food was not that great although on the day shift and the young man with very helpful and polite definitely deserved his tip but I keep giving it another chance and yet this is the third month in a row that my free play was not on when it was supposed to be and this month the cage girl told me oh bring me the letter and we'll put it on right away will get the manager to put it on so I gambled and then went out to the car got my letter went to take it back in excited because I still have some free play only for them to tell me come back another day that they will try and have it on my card tomorrow or the next day this is not been the experience it used to be when I came here years ago. I used to come here a long time ago as I've been in Vegas for 35 years it had charm and class it was a nice place to go to for locals but that is overshadowed by rude staff with the exception of security you are very polite and nice. And a lot of intoxicated people who are literally so drunk they drive on the wrong side of the road leading the place and people trying to get clothes eyeballing purses not very good definitely lost its charm and appeal for me update.....they totally did dirty on the free play when I tried to give them another chance so done with this place but the security guards were and are very friendly, respectful , and polite. The slot / floor managers are just foul and not very good with their people soft skills...

I wish I could say I loved it .. But when the service is beyond poor, I find a lot of difficulty in overlooking the fact that it's small, it's dark, it's dingy, and there's a few unsavory characters hanging around. I can deal with all of the above, but what I can't overlook is that there is only ONE cocktail waitress who acts entitled, and feels empowered to snap at you if she's not ignoring you and making you wait 40 minutes for a cup of coffee. I've complained before (twice) and nothing changes. Apparently this is the same attitude the owner takes and doesn't care about player retention or even mediocre service or trying to maintain some level of professionalism when it comes to his employees. Don't get me wrong, there are a few GREAT employees and you can immediately identify who are gems and which are trash. Enter at your own risk of not only losing your money on the mediocre machines, but never getting served for anything in a timely manner and should you ask if you've been forgotten, you'll be snapped at (seeing how they're all so busy gossiping, grabassing and just in general..RATCHET) Notice how they only respond to decent reviews? Not a word to ANYONE ELSE... Thanks for proving my point BigTHorn...

You walk into a very small Casino which the name does not do it justice. When we came up to the address listed by google we were expecting a much "LARGER" Casino. It is probably the same size of Longhorn Casino on Boulder Highway and Harmon. At least you feel safer in Longhorn when you walk in the door. As soon as you walk into BigHorn, literally every person is watching you as you walk from entrance to either the CAGE or Change Kiosk. As you play the patrons will stare at you and see what you are winning if you are. Makes you feel very uncomfortable. Then when you go to cash in your tickets at the KIOSK, you have 1 waiting behind you which you witnessed them grab from an empty machine. Lets just say we did not last long there. We left after about 10 to 15 upon arriving. Employees were to worried about the gossip around them to notice or help you when needed. I probably will not return, nor recommend it to friends and aquantances. I do apologize for any harsh feelings this may cause, but that is my opinion and how I feel about...