Honey Northampton — Attraction in Northampton

I went to Honey on Saturday, 10/3, on a whim with my friend. I’ve lived in Western MA all my life and have been a loyal dispensary customer for years, so I was really impressed at first — the prices were amazing (I got a 1g cart, a 1g dispo, and a battery for just $55!), the space was super cute, and the customer service was great. I also appreciated that they didn’t pressure you to tip.

My friend loved her dispo, but when I took my cart out of the packaging, it felt a bit sticky. I didn’t think much of it at first, but almost every time I tried to use it, it was clogged, and a huge glob of oil would come out, getting all over my mouth and pen. I only use carts occasionally when I’m out of the house, but by Tuesday (10/7), it was almost empty — just four days later.

I’ve been using carts for about two years and have never had to call about a product, but I decided to reach out since this clearly wasn’t normal. The first person I spoke to on the phone was really kind and said they’d get a manager. Then Amber got on, and while I was trying to explain politely, she cut me off and said, “Bring it in and we can replace it,” in a tone that made it clear she didn’t really care.

When I went in with my boyfriend, the front desk staff was super friendly and welcoming, and the cashier was nice too. But once again, Amber came out and spoke to me in an accusatory tone, saying she can do it today, but she “can’t just replace an empty product.” I explained that it looked “empty” because it had leaked that much. (It really wasn’t empty) She processed the exchange but made another comment, telling me to “bring it in a bag next time if it’s leaking that much so they can tell” and very graciously told me I could just keep the old one. I told her that it was my first time returning a product so I didn’t know I needed to put in a bag for proof.

That interaction honestly ruined the experience for me. I loved the atmosphere, the prices, the product, and the other employees but Amber’s attitude made me feel like I was being accused of lying. Unfortunately, I won’t...

Review: Disappointing Experience at Honey Northampton

I recently visited Honey Northampton with a specific request for a sativa hybrid pre roll high in potency—specifically, I was looking for something testing above 30% THC. Given my positive experiences in the past, I asked the sales clerk to remind me of my previous purchase, which was an FQ1 preroll with a THC content of 30.0%. I was quite satisfied with it and intended to get the same product.

However, this time, the salesperson suggested an alternative, stating that it was comparable to my previous choice. I trusted their recommendation, only to find out later that they had given me a Jack Herer Shine pre roll instead. This particular preroll tested at 20% THC, a significant drop from the 30% I was accustomed to, and was priced the same as my previous FQ1 purchase.

I was incredibly disappointed. Anything below 26% THC doesn't meet my needs or expectations, so receiving a lower-potency product was quite frustrating. The disparity in potency and brand quality was not only surprising but also frustrating. Given my loyalty as a customer and my clear preference for higher-potency products, it felt like a disregard for my specific needs and a lack of consideration for the repeat business I provide.

This experience highlights a concerning trend in some dispensaries where customer service and product knowledge seem to fall short. It's disappointing when businesses fail to uphold the standards that initially drew customers in. It feels like this lack of attention to detail and customer satisfaction could contribute to why many dispensaries struggle to maintain a loyal customer base and face frequent turnover.

I hope Honey Northampton will take this feedback seriously and improve their approach to ensuring customers receive the products they request and deserve. Until then, I’ll have to consider other options to find the high-quality, potent products that meet my...

Found out about this dispo thru a reddit post and saw that people recommending it for the variety and inexpensive prices. It did not disappoint! Their menu is the largest I've seen in Massachusetts. I made out like a bandit and got a ton of pre-rolls with high thc percentage and a vape for less than $200 vs. Connecticut where you're paying double or triple that for impotent boof. It's just down the street from neta.

I was in and out and had no problems. If you arrive early, parking isn't bad. I do wish however that they had a welcome discount that most dispensaries have as an incentive for new customers to keep returning, but perhaps that's the trade-off for the good prices.

This is a personal irk, but I'm not sure if I'd come back due to the fact that I absolutely despise driving thru I-91, especially from hartford to Springfield -even more so now that I'm in the opposite side of the state. So I hope there will be a location in the berkshires or closer to western Connecticut (think theory or the pass in great barrington) where the traffic isn't as crazy? Otherwise, it was worth the drive out, and i am a happy customer!

Update 1: upon examining my order, I got a disposable vape that expires in 3 days. I called and was told to just return it at my earliest convenience for a credit, but im irked as it was a nearly 2hr drive from Connecticut. I'll update this accordingly when I do return.

Update 2: after a frustrating 2hr drive back, the budtenders were super nice about it and replaced the expiring vape! Top notch customer service! I was doubtful about returning, but this convinced me that this is the dispo for me :) thank...