PCNation — Attraction in Northfield Township

DON'T BUY ANYTHING FROM PCNATION! DON'T BUY ANYTHING FROM PCNATION!

If you do, you may end up having to go through the below noted.

Purchased GPS unit, and would be the last purchase of any kind from PCNation.

Amazon or Ebay all the way, NEVER FROM INDEPENDENT RETAILERS!

The first GPS unit sent didn't work out of box. Spent two days attempting to remedy the situation with no success.

Called PC Nation, and customer service representative placed a call to Garmin technical support. Technical Support representative from Garmin diagnosed the unit defective.

PCNation advised to ship the unit back to them at my cost even though it never worked out of box. After a 10 minutes making the case, the representative, advised they will provide a credit for shipping costs for any future orders with PCNation.

Ordered another GPS unit of same model from PC Nation. Unit arrived with incorrect power cord!

Contacted PCNation, and was shipped the correct power cord in two days. THEN....it got interesting.....

Arland Ross, who claims to be the manager or Supervisor wants to have a discussion. He advised the unit that was originally returned was tested by them and it works fine. What a miracle! I tried for two days, left it plugged into the computer for two days to charge the battery and it constantly went through an endless reboot cycle!

His words were as follows:

"Anyways, I spoke to a Garmin Support Rep. I asked her to locate the information from the prior call from earlier in the week and she unfortunately was unable to locate anything. I explained the circumstance whereas the unit would not work while in your possession and that after charging it when we received it, it worked fine. Her feedback was that she was unsure why this would be the case. I did ask about the issue related to charging the unit. She said that she personally does suggest charging the units for a minimum of 8 hours. As you took the time to conference with Garmin Support and the rep on that call apparently did not suggest anything related to trying to leave the item charging, we have issued a full refund for the original order."

QUESTION for ARLAND Ross: Where in the Garmin manual that's provided with the unit does it advise to charge the unit for 8 hours????????

PCNation needs a lesson is Customer service. If you're going to treat customers like criminals and your sole purpose is to prove the customer wrong, then you're not lose more customers than you're going to gain.

This entire episode with PCNation took five days. Was it worth it? NO. This was my 10th GPS unit, and the last purchase ever...

I placed an order for a Cisco Firepower 1120 from this business. Within 24 hours I was contacted by my assigned account representative to indicate there was a problem with my credit card. I contacted my bank, and they indicated they had not received an authorization request. I contacted my account rep and he told me my order had been cancelled and that I would need to place another order online. I should have taken this as my first indicator to go with another company, but instead I asked him to place my order again while I was on the phone, which he reluctantly did. The item was ordered with a different bank account, approved, and placed. The item took 8 days to arrive, after the account rep had indicated it would be shipped express from Chicago to Minneapolis. Once the item did arrive, late, we attempted to install it. The device powered up, but did not respond and did not appear to have any operating system installed on it. I worked with Cisco support, who indicated I should RMA it. I called my account representative, who told me he would request a return and ship another device, but would need to charge for another device and would issue a refund for the 1st once it was returned. I should have taken this as my 2nd indicator to go with someone else, but instead agreed. 48 hours later my account representative contacted me to tell me he would not ship another device without an additional $1700 license, as his Cisco account representative indicated the device would not work without the additional license. This was never discussed before. At this point I requested a refund, which my account rep agreed to. It took another 24 hours and two more emails to get the shipping label to return the item, and was shipped 24 hours later and signed for 48 hours after that. Two full weeks after being returned I have not received a refund, an apology, and have had to contact the company representative 4 times asking about the status of my refund, which I have been assured will come any day now. While my account representative has been friendly, his communication has been terrible, the bait and switch sales tactic was inappropriate, and I have yet to receive a refund for a device that was shipped DOA over a month ago. The original order was placed Jan 2nd, it is currently Feb 6th. I'm sure that PCNation's profit on this order was relatively small, but it doesn't seem like much to ask for communication and updates regarding my order. I would highly recommend staying away from a company that has so little care...

Today is 9/28/2020. Shortly after placing this review, I received a phone call from the vice president of sales, and he took responsibility for trying to get everything resolved. He sent another headset out to me, and unfortunately it was the USB-C version, as opposed to the USB-A version that I was needing. Unfortunately, their website does not show any distinctions in the versions of USB-A vs. USB-C. He also offered me a credit. While ultimately, I never received what I needed, I do feel better about their effort to try to get the situation resolved. So I have changed my rating to 3 Stars.

Today is 9/8/2020. I placed an order on 8/27/2020 (an Jabra wireless headset). I received an email with the FedEx tracking number on 8/29/2020. I inquired twice to the client care email box, with no response. I have called multiple times in have spoken with Jim, George, and James, with no solution of getting the product out to me. I have only been told that the order is still sitting in the warehouse in Tennessee, and that they are short staffed because of the Covid-19 situation. Each time I was told that they were looking into it and would get back to me. The 3rd time that I was told that someone would be calling me back, I received email correspondence telling me what I had already been told. I asked if there was an accommodation that can be made for upgrading the shipping to next day air, but never received a response to that inquiry, which I made twice.

At this point, with this experience, I would never order from PCNation.com again. It would've been nice to have received some form of acknowledgment and someone taking ownership for getting this order out, but no one did. I've lost a fair amount of time and dealt with a lot of frustration with what should’ve been a simple...