Soundz Good Garage — Attraction in Norwalk

BEWARE! DON’T GO HERE! They caught my attention with all the adds on IG so I tried them out. I went to have my lift, wheels and tires for my f150. Shopped around and these guys had me come in to get quote. My mistake I didn’t get it in writing because we were there in person. They quoted me $5500 to beat the other stores I had quotes from for $6100. I financed and was approved for 6k so ASH (the manager) tried to get me to spend the extra $500 to use all of the credit available. I declined, low and behold I get my credit statement come to find they had added $450 so I called and spoke to ASH. He said it was because of taxes. Mind you when I went to get a quote from him he said “I’m losing money on this trust me I’m not charging you taxes to get it to $5500” he said he will look into it and I never heard anything else from him about it. Again make sure you get every single word in writing! I had asked for the same size wheels, tires and lift I had on my last truck all the way down to the offset of a negative 1. Everything was “no problem you got it” then I get my truck back and I notice rubbing. ASH had the guy cut the front a little and said if it continues to rub call me come back I’ll fix it. So I call to come back because at this point it’s gotten sever you could hear it rubbing and tearing at the wheels and lining of the truck and I go under to take a look and the wheel itself trades NEGATIVE 13 offset. ASH said no no that’s what you wanted. Even when I disagreed and explained to him that it was now damaging the tires and truck he said it’s not his problem. The job was done and the truck was in my possession now. I was baffled at his response and asked him again. Are you going to make this right because you and I both know what was truly discussed and he said no.

Terrible customer service, dishonest, rip off, rude...

I literally just got off the phone with these clowns, trying to see about getting tints for my new car?! And the person who answered the phone was very rude and kept talking over me and then says it’s going to cost me $449 for my 2016 Toyota Corolla when on the website, it’s says $175 and then an addition $120 for windshield and I’m asking about this deal and he’s like no, it’s an additional $295 for the windshield only?! I hung so fast because they are definitely trying to rip me off and it’s sad because most of their reviews on here only say they are good quality people…well the person I spoke to wasn’t and I’m taking my business elsewhere!! And to the manager please retain your staff on how to do customer service and not to be rude to prospective customers…..it was unprofessional and down right unnecessary!! Will not be getting my business ever….good writtens!!

Update: I just got off the phone with Rainbow Window Tint in Gardena, CA and they quoted me $279 for all windows including windshield….which is a lot better than paying $449…if anyone is looking for a decent affordable tint place, check out Rainbow Window Tint!! At least they won’t charge you and arm and...

Bought a subwoofer box for my Mercedes E series and was told that the whole process would take 1 day and cost a certain amount. Upon making the purchase not only did they lie to me by saying that the car would have to be there 2 days but also raised the price by $100.00 dollars. I was skeptical but agreed since they car was already there. After the second day (car had some scratches by them) they said that they needed it for another day to which I declined. They said that they would finish in a couple of days. It is now more than a month and still no box. I called and was cursed at by a "manager" named "David" who constantly talked over me and insulted me. He said there was nothing he could do, which he obviously could (give me a refund for not doing the job). I would highly recommend going somewhere else for your stereo install needs. Some of the crew is very unprofessional and seem standoffish and arrogant. There are a couple of nice people there but unfortunately the customer service is not one that I would recommend. You have other alternatives for this and I highly recommend going elsewhere. I would give them a negative...