The Pearl Nail Studio — Attraction in Norwich Township

I have to say that I'm very disappointed with the service here. There was no attempt to connect with the client, and instead of correcting her mistakes the salon artist made excuses for them and blamed her client for picking a nail art that, apparently, I should have expected to come out poorly. I'm not upset that my nails didn't come out the way I wanted. I am angered by the fact that instead of fixing it she made excuses and did not even attempt to correct the job. There's a hundred different ways to do ombre nails, and the mistakes were very obvious. The fact that she did not observe them and was more interested in getting me out of the chair and out the door making sure that her work was done correctly was highly offencive. If you would like to go to a place that would rather send the client out the door with a poor excuse for a nail job then make sure their work executed correctly then by all means schedule an appointment with pearl nail. I however will never be coming back here and will seek a place that has better customer service and actually corrects their mistakes instead of making...

I saw this place online and decided to try it out. I came in there, no one greeted me and I was so confused as to where should I check in until someone came up to me eventually. Okay no biggie.

Then they proceeded to tell me to choose a color. I was surprised that there isn't many color options as the previous salons I have been. The colors are very limited. Again not a big problem.

When it was my turn, the nail technician called me to start on my nails, everything was okay until coincidentally a customer came in (which the nail tech did earlier) and said that her nail broke and needed to be fixed.

I thought of how unprofessional it was of my nail tech to go back and forth working on me and the other lady. What was supposed to take a short time, now took double because she was working on us both at the same time. I did not appreciate that at all.

I already called and booked my slot earlier, I did not walk in, I already had an appointment. It would have been better if she scheduled the lady at another time, or someone else could've helped her. Please value customer time...

Poor customer service from the front the young lady was not polite. I walked in, the girl asked how she could help me. I asked if they did 'sns' and she said '.....I thinks so'. Me: "Great can I do that?" Her: "do you have an appointment?" (Probably not since I don't know what services you offer 😂) Me: 'no, do I need one?' Her: 'yeah, we only take walk ins if we have time' Litterally 20 seconds ..no words.... Me: 'soooo do you have time??' Her: 'no were booked all day' 😂 Totally fine that you're booked! What you should have done is offered me an appointment for a later date, or actually explained to me the way it works at your salon, instead of standing awkwardly making me guess. You're the expert and the first representation of this establishment. Better...