Out of all the indoor playgrounds on Oahu, this one is by far the worst.
The floor mats aren't laying flat and are curling upwards. I've seen multiple kids trip on it. Other portions of the playground are in poor condition.
There's only 1 staff member and she's usually manning the front desk. In other words, very poor supervision of the play areas. Yes, parents are supposed to watch their kids but realistically, a lot of them just sit on the side and not pay attention. The play area designated to younger kids is filled with older kids running around knocking over the little ones. Again, no staff enforcement of the rules. As long as you pay entrance, they're happy.
I've never seen staff walk around cleaning or sanitizing things. So the place definitely feels dirty and toys placed everywhere, posing as tripping hazards and kids injuring their feet.
Last time I was here, a grandma was with her grandson and he was being extremely rough with all the kids. The worker witnessed it all but did nothing. I had to yell at him a few times to leave my daughters alone. After a while, I told the worker and she just kindly asked the grandma to watch her kid. Of course that didn't change anything. I had to complain to the worker again multiple times. Eventually left since nothing was being done. Poor enforcement on the workers, they're too scared to kick out rough kids.
Recently, they changed their age policy. Only 6 and under are allowed in. "Due to incidents". That's what happens when you don't kick out/ban the rough kids. That would be a better solution, ban them and that's it. Let the other kids in like my 7 year old daughter
Never coming here again. Highly recommend any other indoor playgrounds. Kid City has 2 locations (Kakaako and kapolei). Keiki Republic is in windward. Keiki kingdom is in town. Go to any of these locations and you'll see tons of staff present constantly cleaning and putting things away. You don't get...
Read moreI wouldn't return. Janice at the front desk snapped on the kids multiple instead of explaining what the children were allowed to do and setting expectations (there was no signage or explanation before hand about how the equipment should be played with). The kids were 4 and younger. She scared one little girl while reprimanding my son and instead of apologizing when the mother confronted her, she made excuses for her poor behavior. She doesn't seem like a suitable person to work with young children. The playthings were quite basic and they had the bare minimum available. Not...
Read moreOnly concern is it's dirty towards the back area of the play equipment. As I sat on the floor while my daughter played, the wall lower ledge was caked with grim. Crumbs of dirt behind the round wheel with the blocks found. Also debris/dirt on the floor by the tunnel. Choking hazards forsure if you're not behind a small child. Could use a good cleaning back there. For a place that requires socks the mats did have dirt on them. There was a lady cleaning the toddler section wiping things down. Hopefully it was a non toxic cleaner as kids are very sensitive to...
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