Until that braking system is like how it's supposed to be, needed to temporarily take couple of them notches and her ridiculous hold time. Like Castle Adventist pretty sickening. Had to bring it down a notch or two because of the hold she put me through January 14, 2024, but the real reason is the ridiculous braking mechanism and how it works I'm reluctantto even drive this, what i always thought was an excellent car. But Spencer's devoted attitude puts this place as # 1 at 10 + 🌟 s Because of Spencer' Unten and some of his dedicated personnel there, almost forgot about Sean Sakamoto, as them two go hand in hand 👍the best place that you should take your car or your truck to have their vehicle diagnostics done especially having ones like Spencer leading the department there, I'm just so fortunate despite my inability to get there. But it'only gets better not worse! And mahalo to Spencer as there's only one "Spencer" and Lauren Kimura as she's the spark and brains with Sales there at the Kaneohe location. in all of Servco Toyota Windward probably all of their branches on this over congested rock on Eastside Oahu, especially when they both came out to Kaneohe Bay Drive on Saturday October 5th of 2024, as somebody somebody had to take over Aaron Miyashiro's spot, couldn't get somebody better than Spencer, isn't it too bad for ones like me and Brandy, living towards Kahaluu, that their shuttle doesn't go beyond Haiku Rd maybe 3 miles farther, can't ask for everything 🐕Cap this off after I get my Toyota Avalon back. I know I will have just about the best most fastest vehicle that. money can buy. Always try to get nothing but the best except something is wrong with the braking trying to google answers, no way need to talk to someone who knows on later years and it's ridiculous brakes that warns you when approaching the rear of another vehicle, by jamming on the brakes without warning pissed whenever it does that, after a beep or buzzing sound then jamming on my brakes unprovoked and would give me and even my poor golden retriever Brandy, like a heart attack, Brandy would be on the floor behind me. Nobody can tell me that's how it's, or supposed to be like that❗️Kind of angry with these modernized electronics, don't know if electronics is involved with its brakes, but need to fix it immediately. NOBODY ANSWERS OR PUKULOA EXPECTS ME TO HOLD FOR ONE DAMN HOUR? SHE'S SWEET BUT PLEASE DON'T PUT ME ON HOLD...
Read moreI am not Loretta. I am Alicia Rogan, an extremely satisfied customer. Started with them over 30+ years when Henry SIMM owned the business. Since KYLE and Mike took over, I am still satisfied with the work and the price. They are truly a business that does not try to rip you off. They do what is needed, fixes the problem, and explain to you when and what will be needed next time. And, I get my car back that...
Read moreBest service I have had of any Toyota dealership service department across several states. Have worked with Ryan and Chesney, would definitely work with both again. They are very straightforward about services and cost, as well as being very helpful with being new to Hawaii and navigating safety check and...
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