24 Hour Fitness — Local services in Oʻahu

Do not go to, avoid at all costs. Extremely overcrowded. You have to come from 11pm to 7am to even get a machine to yourself. If you come during the day, prepare to do lots of waiting and spend two or three times longer doing your workout.

Bathrooms are disgusting. All the doors and locks are broken and bent. I really needed to go to the bathroom, but I couldn't lock the stall door, i couldn't lock any stall door because they were all broken. Bathrooms had toilet paper and other junk all over the floor. It was filthy too.

The gym is full of loud and obnoxious people. They will scream randomly, I don't understand why since they are wearing headphones. Others will chant. Often these loud and obnoxious people will throw the weights on the floor from any height. Obviously being cocky and proud however they aren't lifting very heavy, so it's very stupid and obnoxious.

There are weird social clubs around. One person will use a machine and 7 people will stand around that person in a circle and they will just talk. They are not exercising. They are blocking access to equipment around them. They are being distracting. The stuff they talk about isn't even fitness most of the time. They are just making the gym experience worse for everyone else whom is actually doing work.

The staff are a joke. I called asking to cancel my membership. The guy talked me into freezing the account, i asked if I'm going to be charged any fees while the account is frozen. He said no. Half a year later I found out i got charged 10 bucks a month and then i got charged the annual membership fee. So I got ripped off 100 dollars for no good reason and i was told I wouldn't be charged money. So I got lied to.

The I saw a genitor cleaning equipment, then she randomly got on one of the exercise machines and did abdominal crunches for an hour. The gym is a filthy, mouldy, slobbering mess, and you are getting paid money for working out instead of cleaning it? I was very upset to see this.

The staff don't go out of their way to confront or stop people from breaking rules, or causing noise or disturbance. Either they have no spines or they have no care for the gym. If they don't care they shouldn't work here .

So there you have it, this place should be shut down and I feel guilty for paying money and enabling this horrible gym.

also they don't let you cancel your gym membership via phone. you have to come in person to cancel your...

I was an all-club member for a long time before COVID, left when things shut down, and recently returned when my health insurance would subsidize membership. Now primarily use this location.

Staff is relatively friendly, says hello at arrival, available when needed, which for me is seldom. Many of the prior trainers are no longer here, and only one or two still listed on their roster.

Facility is OK, but not sparkly-shiny new. Some of the building problems are likely the responsibility of the landlord rather than 24 hour Fitness. This is currently the only large fitness center in Kaneohe. I suspect that another large chain moving in would substantially affect their membership, creating incentives to modernize (but likely also affecting membership fees).

Signs of age are present in locker room, showers, etc (fix the darn swimsuit centrifuge in the mens locker room - hasn't worked in the past 3 months). Exercise machines are generally serviceable, though indications of wear and tear and maintenance challenges are present in some cracked bench mats, sporadic "out of service" labels on treadmills& ellipticals (which are the same models as in mid 2010's) but usually not more than 10% of units at any given time. Stairmasters are newer models. I normally train at morning/mid-morning and often there is a wait for some apparatus. If one is willing to change around their routine, this...

Customer services isn't the best especially when you are waiting for a phone called to buy year plan pass. I went to the gym to buy pass at night. Due to their membership being down, I wasn't able to pay for it. Two guys told me that they would Called me back by 8 am tomorrow or 9 pm. Since of them worked in the morning and other work at night. I waited for the call never received any call at 8 am. So, I waited for an hour, no call back. I ended up calling the 24 hr fitness. Someone picked told me , if they can called me back. I said okay. Waited for 2 hours, no call back at all. I went called the place and told it's still down their machine. That they will call me back but I can go gym still. Keep in mind didnt receive any phone call later that day. One month passed no called from them, but their 24 hr fitness support called saying I own. I told I can't do anything if their machine that I understand that I have to paid but waiting on them. I told their support customer that I will go in person. I lefted complaint to sales associate. I went to the gym , same sales associate that i lefted complain. End up asking if there's something else happened? Beside that? I think it's rude and your sales associate makes sound that I am being unreasonable or one of those who complains little things. Only time I will complain if you aint doing what you claimed that you will do for...