SUPERCUTS — Attraction in Oʻahu

UPDATE 11/12/21 I continue to come here to see Joy. I always appreciate her friendly and upbeat attitude. Even though I can see that they are busy with appointments, she never makes me feel rushed. She remembers how I like my hair and recommends greats products to me! She's a nice reminder of what customer service should look like!

I'll be honest, I'm kind of on the frugal side (see other reviews, lol), but she put a serum on my hair that made these tired strands look like how they were in my 20s! She put it on after my cut and I came back a few days later to buy a whole bottle. (Sorry, forgot them name... Paul Mitchell, clear bottle and serum for fizziness and shine)

While I dont think its required, I highly recommend making an appointment since they are in a busy shopping center. Its so easy!

ORIGINAL REVIEW I followed my hairstylist here, Joy, from her Nuuanu store. Yeah, she's that good. She really takes the time to get my haircut just the way I want it.

This store looks very similar to their other locations. Its clean and someone is always sweeping up all the cut hair. They have a bathroom in the back of the store past the hair washing stations. The rest of the staff here seem nice and very knowledgeable about...

Joy was excellent. She listened carefully to my request n meticulously worked to get it perfect. I was very impressed because even if there were many walkins who she had to talk to, she seemed intent on getting my hairdo the way I wanted. I wanted a short layered cut that would grow out nicely with minimum maintenance. Nine days later, I am very happy to put a little mousse on my hair and run out the door.

From the minute I approached the door she treated me very professionally. She was cleaning the front glass and stopped to check me in. Also she demonstrated such outstanding customer service skills in patiently listening to the walk ins requests and phone calls. She did not rush them.

Joy is a gem and deserves recognition for her positive attitude, professional treatment of customers and superb skill in delivering what the customer wants in...

It behooves me to know that Supercuts accommodate walk-ins as soon as your store opens. What about us regular customers who schedule and are sitting there waiting while they take the next walk-in. Case in point: I’m scheduled to cut my hair at 10am, it is now 9:50am and your stylist takes the next walk-in instead of me. Common sense dictates the stylist should’ve taken the scheduled customer and let another stylist who has no appointment to service the walk-in. But NOOO, your stylist took the walk-in and expected me your scheduled customer to sit there and wait. I walked out and gave Fantastic Sam’s the business. And whenever I feel disrespected by your stylist I give Fantastic Sam’s...