Power Up Computers — Attraction in O’Fallon

I am not a computer genius, but I also am not ignorant either. My video card went out and I had no picture, which is terrible because you can't diagnose without a screen. This was the one situation where I couldn't do anything on my own. I dropped off my computer and was told about the card, and if I bought my card there it was free installation, or I could pick up the computer no charge. I thought that was great, but I left the model of the card I wanted and what followed was a joke. I asked for a fairly current but decently priced card, the Nvidia 760 GTX superclocked. New egg had it on sale for $260, which is what I have to assume was the problem. Dropped off computer Friday and Saturday the boss was mysteriously missing from work. Monday I called and the tech said call back because Leo wasn't there, but I called right back wanting to tell him I would be ok with a normal 760. Guess who answered, yep Leo was ducking the call, but why? Later I received a call that they had a card, and the tech waited like I would stupidly say ok, not knowing the model or price which of course only Leo knew. Tuesday I called at 11:00 AM and still nothing. Remember, all I want is the answer can you get the card I want, and worse Leo sends me an E-mail saying they were busy from Saturday business and stuff from Monday. I dropped my computer off on Friday. I drove straight there and guess who's there? Yes, Leo magically appeared and after all this time I received a speech about how what I wanted was way too much. What? It's my computer, and as it turns out he had a card, something in "stock" for $85. He proceeded to explain all about graphics cards. The funny thing is what I wanted is far from the best. The top card is going for a cool $1000, but I researched the card I wanted on Passmark Benchmarks which ranked the card at Number 12 overall, that's all the current cards, and better it came out number 5 in the lineup for best bargain in computing power per dollar. What's funny is he tried to use that website to "school" me, and explain how the games I played had no need for that good of a card. He looks up the minimum Req's and is actually trying to convince me I am wasting my money by not buying his older and probably used card. I'm not a guru, but I know my games and I know about frames per second and how a card affects your enjoyment of a game. Five days wasted because I think he figured I would get tired of waiting. He mentioned getting me back in a computer, but all I did was plug in my other computer at home. It's not as bad as best buy, but these guys get good reviews from people who don't understand how to take care of their computers. $65 to remove an anti-virus? Why, when you can just download avast or avg for free? Went home and ordered my card that night and new egg had it to me in two days. and my frames per second doubled. I will never know what graphic splendor I missed by taking that used card off their hands. Thanks goodness I didn't trust this guy. BTW, 19 reviews? there are some decent places that may have two or three reviews, and most address the guy by his first name as well as somehow knowing the name of every technician that works in the place? I found out from the place I just used to install a new motherboard ( notice no name, this isn't the competition it's a real person) that is on the other side of the highway and so nice that "Leo" is well known in the p.c. community for his E-bay ripoffs. I wanted to see if my reviews had been published and see how many other friends and family he used to leave fake reviews. Notice he offers an e-bay service? Do you need a good place to go? Start here and drive at least five miles in any direction. I can't believe this thief is still...

completely stop working after 5 years. I searched for a person who could look it over & hopefully fix it. In researching I came across Power Up Computers. After reading all the stunning reviews I decided to use Power Up Computers. I just walked in the store Tuesday evening after work. I will say the store is extremely packed with electronics. It was very hard to walk through the small path to get to the owner Leo's desk. Once there Leo could not have been more nice. He said he would check out my laptop & get back with me as soon as possible. Thursday afternoon he called to let me know that my laptop was non fixable. He offered to sell me a laptop that was a far better quality laptop than I had had. I had already priced brand new ones very similar to my old one. The price for the laptop he offered was lower than all the brand news I had looked at plus he would transfer everything from my old laptop to the one he had. Leo sent me pictures of the laptop & told me all the upgrades I would have with the laptop he was offering so I could decide. He wasn't pushy about it. On Friday I decided to purchase the laptop he offered. I couldn't make it in to his shop until after work Friday. After I said I would purchases his laptop, Leo said he would transfer everything to the new laptop & it would be ready to go when I came in Friday evening. After I got to his shop, he spent time going over everything & some tricks to help me with my new laptop. Leo is extremely knowledgeable about computers. A very honest & trustworthy man. I took my new laptop home & was able to get right on & start using it. It has a lot more than my old laptop plus it is windows 11 where my old one was still windows 10. He said I had a 90 warranty & that I could call him anytime if I needed help with anything. I am very happy & impressed with my whole experience with Leo & Power Up Computers! I will definitely be using Leo if I ever need help & referring him to everyone I know. Thank you...

If zero was a choice, that's what I'd rate this place.

I was a first time customer. I called and explained that my sound had gone out on my computer. I had spent four days with online Microsoft support trying to figure out what was wrong. They couldn't figure it out. I called this shop and spoke with Leo who said he was the owner. He assured me that they could fix it.

I brought it in and was told I'd be called the next day. No one called so I actually called twice and no one was at the shop all day. On the fourth day I called and asked if they found out what was wrong with my computer. This is the response I received, "Um.....yeah....um....it's your sound thing." I obviously wasn't feeling very confident with that response. I asked what he meant by that and was told "Your sound's not working." My confidence was not restored.

I asked if they had fixed my 'sound thing' and was told they hadn't. So I asked to speak to Leo. That conversion did not go well either.

May I speak to Leo?

"Um....he's not here."

Can you call him and ask him to give me a call?

"Yeah but he won't call you until he comes back."

And when will he be back?

"I dunno."

I told the employee I'd be in to pick up my computer. He replied that anybody was going to tell me the same thing and so it didn't matter where I brought my computer. That was pretty much it for me. Explaining to him that not only had he not told me what was wrong with my computer,. it mattered to me with regard to how I'm treated.

Twenty minutes later he called to say Leo would be in an hour. I gave him over two hours and no one called. I just picked up my computer and Leo was there but didn't even acknowledge me.

I remember when I called him four days ago and he said his business relied upon word of mouth. I certainly hope that's true...