Baskin-Robbins — Restaurant in O’Fallon

First, I would like to speak about how this store treats their employees, to sum it up in one word Awful!! Some one who works hard , takes the job seriously and is net late , takes other shifts for those who couldn’t work those days, kind to customers and respects everyone. That’s who I would want as an employee. They didn’t even have the courage with in themselves to let the employees go, instead cut there hours to be forced to find another job because one day a week was not making the bills. It’s so cowardly that they couldn’t even say why or what the proble us m is or was. They can’t keep help most likely because of what I stated above. I got an ice cream the other day and it wasn’t edible unless I was to drink it. From the cone! So runny it made a mess on me and my car, no napkins were given either, think long and hard if you truly want service and treatment like this before you go there! I wish there was a o...

I hate to give this location such a bad rating because all of the other times I’ve been here the customer service was phenomenal, but today it was far from that. Your employee Amber was rude at the order box and the window. She charged me for the wrong item and when I looked at the receipt she blamed me for not ordering correctly, but I did, she just misheard me. She acted rude at the window and after blaming me for ordering incorrectly she rudely asked if I wanted her to make another one. I was done and we had already waited a very long time for her to even open the window the first time for payment, so I said no and we left. I have never had a single problem at this location previously and all of the other employees have been super nice until today. Amber needs to be a...

I will not order a specialty cake from here again. The first trip was my mistake (I went a day earlier than I ordered). My husband went back the next day, they said it would be ready in 2 hours. We live 40 mins away and he needed to get back to the babysitter so he told them he would be back the next day. My 75 year old mother in law went back the following day, mind you this is 24 his AFTER it was supposed to be completed, and it was still not done. This cake was for my 4 year olds birthday during the COVID pandemic. We ordered her a special cake to try and help with her being sad about not being able to have a party. We got the cake. My mother in law stayed until it was finished. But the entire experience with this location was a disaster. WE WILL NOT BE...