Xfinity Store by Comcast — Attraction in Oak Brook

I'm a senior up in age, and I visited Xfinity on March 10th. When I checked in, I told the young man at the front desk that I needed to use the restroom. I sat down and waited patiently for a while. But I noticed the young man never came back and addressed the situation. So I went back to let him know I needed to use the restroom again. He told me I could go next door. Because their were too busy with customers and there was no one to unlock the door for me to use the restroom. I told him I paid my money to Xfinity. Why should I have to go next door. He never considered that maybe I couldn't make it next door after sitting and waiting too long to use the restroom. There was a male customer standing in line to check in. He overheard the conversation. So I asked him if he would mind if the young man opened the door for me. He told then young man to take care of the senoir. He finally opened the door for me to use the restroom. I said to him, "How would you like it if someone treated your mother like that. There were 3 male employees in the back where the restroom was located. They all joined in on me behind closed doors and took the young man side and told me lady don't take it personal. Who are they to tell me what is personal. If I need to use the restroom that is personal to me and the conversation was between myself and the young man, which makes it personal between us. The young man was arrogant, and he was very disrespectful. He replied with (sarcasm) that my mother would choose other options. It was his tone of his voice and dismeanor. He was arrogant. I asked a store employee for a corporate telephone number. He told me he was the store manager.. He explained that the young man could not leave the checkout desk because customers would be roaming around. I understand that, but what the employees did not understand or take into consideration that I am a customer too and I'm up in age. They don't know what my medical condition is. So hypothetical thinking say I fell or fainted would I get immediate help or would I have to wait until an Xfinity employee was available to assist me because their all are too busy with other customers. It doesn't take that long to unlock a door. There is always someone in that break room whenever I had to use the restroom in the past. In my opinion, Xfinity makes enough money to have a restroom for the customers. So we don't have to wait for an employee to open the door to use the restroom when they're too busy. Make it make sense to me. Xfinity upset me that day, and my blood pressure went up. That was unacceptable how I...

All the one star reviews here are on point. They're fortunate to get one star rather than zero. Never been so thrilled to close an account as I was when I cancelled the account I had with this overpriced, disrespectful, lazy and incompetent corporation. And their service is slow and of poor quality to top it all off. What kind of business has the temerity to tell you to call customer service as you literally sit in front of them in their physical brick and mortar retail store? Comcast, that's who. Why do they do it? Because they can. Because they hate you, but they sure love your money. This is the same business that asks you if you "know anybody else who needs internet service" at the same moment you are cancelling, as if I'd ever involve anyone I know with this company. But I'd guess some MBA college graduate with the mental maturity of a three year old thought having the customer retention staff lay that on former customers was a surefire way to get new ones. If you want to watch culpability get passed around in an endless circle to anyone besides themselves, Comcast is your "go to" crew. They'll find anyone besides themselves to blame, including you. Their real skill is finding anything unusual in your account as negotiating leverage against you to bilk you out of more money, and they'll shrug at you with regard to making any kind of concession that doesn't involve another monthly payment or a made up fee. There's a reason that old South Park bit with the nipple rubbing fetish got famous. Because it's an actual documentary, not a parody. Suffice to say, Comcast will never get a single cent from me ever again. Congrats on losing a customer for life! You've...

Negative stars would be more appropriate. I switched my location of service and had to retune a piece of equipment. I went to this location and the "greeter" took my name and I was told it would be abut 25 or 30 minuets. I asked, just to return a modem? He (rudely) said yes. He then exclaimed you can leave it but you wont get a receipt. I said that's unacceptable, I don't want to be charged for this thing. He then said I could return it to FEDEX, yes he said FEDEX. I then left and to a fedEx location, waited in line there only to be told they do not take xfinity equipment. Now even more angry I retuned to the Xfinity location and told the same "greeter" that FedEx does not take xfinity equipment. With the most stupid look on his face he says" FedEx doesn't take them?? He then turns to a co-worker and asked him if Fedex takes retuned equipment. He said no, UPS does. with not so much as an apology he asks me if I would like to wait for an available agent. I said you have to be kidding. YOU send me on a wild goose chase and now want to put me on the waiting list to scan a SINGLE item for return. All the while the 2 "older" staff members are just off to the right listening to this transaction. You would one of them (who had no customers at the desk) would say "sorry for the trouble and the bad information" let me scan that modem for you" NO, they just stood there and did nothing. What horrible customer service. The manager of this location should be fired. And here's a tip. TRAIN...