Office Depot Tech Services — Attraction in Oakbrook Terrace

I purchased lamination for larger sheets, 3 of the 7 sheets came back with deep creases through them which I was not advised about and noticed when I got home. I called the manager to see what they could do. She told me that because I signed the disclaimer, and there was nothing they would do to rectify this issue. I advised the disclaimer was for damage from materials used in the heating process, not issues from their work. She then reluctantly agreed to charge me half price to do additional lamination, which I was not pleased about having to pay but her response was that this was a courtesy on their part and that she could charge me full price. It took me 5 hours to redraw the sheets to be laminated. I dropped off the new sheets and when I came back to pick them up, I asked for a copy of the disclaimer. Even though she had my file in her hand, she refused. I clarified that she could not copy of a form which had my signature? Her reply was, "What does it matter, we are not charging you for the sheets." I said, yes you are, in which she flipped the bag with her finger and said, "Just take them." The manager I dealt with was unprofessional and had an attitude, she was rude! And I can't help but to wonder why she blamed me for their mistakes, until I asked to read the disclaimer to confirm their shoddy work was not covered under it? I will have work done at Office...

Terrible customer service, the General Manager, a female with light brown hair & glasses. Had an attitude, was extremely rude. I came in to make copies then scan/ fax some documents. I asked her for help, she was very rude and basically gave me a card to follow instructions. Walked away only to chit chat with an employee and just stood there doing absolutely nothing. I asked her if she was the Manager and she responded she was the Gm. I let her know her customer service skills were very basic and horrible as she rolled her eyes but kept quiet. Corporate needs to change this, look at reviews about her, too many complaints. You lost my business, the Downers Grove location has exceptional...

Was trying to get custom address labels. Went to the print counter and the employee told us to do it online and have it sent to the store. This was done, when we went to the store the following day they said they could not find it. Then I talked to customer service rep on the phone and she gave me an email address to send my file to and said the office depot location would be able to print from that file. When I went back to the location to pick up the labels they told me again they did not have it in file. I ended up having to buy a printer at Target and printing...