Ambiance Banquets — Attraction in Villa Park

Disgraceful, Stressful, and Manipulative – Ambiance Banquets Nearly Ruined Our Son’s Mehendi

We booked Ambiance Banquets nine months in advance for our son’s Mehendi event, signed a formal contract, and paid thousands of dollars. The agreement clearly reserved two rooms — the Ballroom and the Silver Room — both essential for our guest layout and overall event flow.

Less Than a Week Before the Mehendi – A Shocking Attempt to Breach the Contract

Just couple of days before the event, the venue suddenly claimed there was a “change” and tried to take away one of the rooms we had already booked and paid for. Their response? • Cancel the entire event and receive a refund, or • Give up the second room in exchange for a small discount covering 40 guests and some desserts.

There was no prior warning, no formal explanation, and zero professionalism. Myra, the manager, continuously downplayed it as a “minor adjustment,” as if tampering with a signed contract just couple of days before a major celebration was reasonable.

—- Hours of Stress and Wasted Time:

We were forced into a four-hour confrontation, involving five family members, totaling over 20 hours of collective time, stress, and emotional pressure — simply to defend what we had legally booked.

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Vasu – The Main Source of Misery

Vasu, the venue’s so-called floor manager/coordinator, quickly proved to be the bonehead coordinator we never asked for. He repeatedly insisted that he was “helping us,” but we made it clear — multiple times — that he was doing the exact opposite. What we needed was someone to respect the contract and follow simple instructions. Instead, he pushed his own agenda, ignored our layout plans, and escalated an already tense situation. When it became clear he lacked both authority and basic judgment, we had no choice but to dismiss him entirely — he was more of a roadblock than a floor manager/coordinator.

• Worst of all, just as our Chat Cart vendor was ready to serve food — a vendor we had secured months earlier and who had provided full insurance documentation — Vasu blocked them, falsely claiming an insurance issue. • This last-minute interference caused confusion, delay, and even led to an anxiety attack for one of the vendor’s staff, who had to leave the venue.

It was clear this was not an oversight — it was complete mismanagement and a lack of professionalism.

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Myra’s Shameless Conduct During the Event

After finally allowing the chaat service to begin — only after significant delay — Myra had the audacity to sit through the qawwali program smiling, telling us that she “helped us.” In reality, the only reason this event moved forward as planned is because we refused to back down. Myra did nothing to protect us or manage her team properly. She watched the chaos unfold, contributed to it, and then took credit for simply stepping out of the way at the last second.

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No Apology. No Compensation. Only More Charges. • We received no apology for the stress, delays, or chaos. • There was no goodwill gesture to make up for the emotional and logistical toll. • Instead, we were charged for one additional hour of hall time — not even the 30-minute courtesy extension. No courtesy whatsoever!

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We Saved the Event – Not Them

This event was held together because we fought for it, not because Ambiance Banquets delivered. Had we been less firm, this venue would have violated the contract, disrespected our family, and compromised one of the most important nights of our lives.

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Final Verdict

Ambiance Banquets may look appealing on the outside, but behind the decor is a team that operates with: • Disorganization • Arrogance • Manipulation • No accountability

Vasu’s behavior and Myra’s shameless attitude showed us exactly how little they value clients once the contract is signed and the deposit is collected.

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Do Not Book This Venue

If you care about professionalism, peace of mind, and being treated with basic respect — do not book Ambiance Banquets. We endured their negligence and mismanagement so others...

I had them for one of my wedding events recently and catered from the restaurant they own. To be frank, I was quite disappointed in the food and some other things.

You can only have a wedding tasting after you've already booked them. Kinda pointless. But anyway, we had a lot of notes on the food (which they only gave 3 items from the menu we selected: biryani, kabab, and haleem) after the tasting which we told the Tandoor restaurant staff as well as Ambiance Banquets. We told them these things 4 or more times, they even wrote them down. They were: biryani needs a lot more masala, the haleem needs to be blended more,. We told them someone told us their dahi baray are hard, so we told them to ensure they're soft. We also told them to make the naan and poori soft. And they couldn't serve us the kashmiri chai at the tasting bc it requires advance notice to make it. They gave us complimentary regular chai which was amazing. Now let's get to the actual event: my guests were served kashmiri Chai. It was AWFUL. Tasted like water and fennel seeds. And they told us their firni kheer is their signature dessert, it was decent in taste, but it was thin. The naans and pooris were hard. The worst thing was the biryani. It was very plain with almost no masala. There was very little meat they put in the biryani, they showed a lot of stinginess for food we paid for. So my guests were essentially served plain white rice instead of biryani. Extremely disappointing. The haleem was good in taste, but it was not blended well like we told them. We were getting entire lentil/wheat pieces in every bite. The dahi baray, naan, and pooris were all hard. So basically everything we told them to change (which they agreed to), they didn't. What's the point of a post-booking wedding tasting and taking down notes if you don't follow through? I'm extremely disappointed by the food and chai.

Onto the other stuff: Staff is in a hurry to take your plates. My brother (at the reserved table) had a waitress standing next to him with her hand out when he still had food on his plate. She waited next to him like that until he was done. A couple of my guests complained that staff had cleared their tables that had their wedding favors on them still.

We were not given bridal room keys. We were just told that when we were done and entering the hall, they would lock the room for us one time. Then they would unlock it one time when the event was over. But they wouldn't keep going back and forth to unlock it. So why don't you just make 2 copies of the keys so that the bridal party can lock and unlock at their convenience?

The biggest disappointment was definitely the food though since we told them multiple times what we wanted changed in the food and they wrote it down! If you want to book ambiance, I would say cater from elsewhere. Anmol is generally consistently good and we should've just gone with them. But we thought we should change it up. Bad idea.

The good: they were helpful with the audio/sound checks. They were also giving...

Completely disheartened from this place. From day 1 these people were very unprofessional. We were told we can taste the food before the event so that we can decide what we want. We went twice to try it and they said oh oops not today sorry. “My chef isn’t here”, even tho we were told Thursdays are days the event chef is there. Then when we asked do you have centerpieces or dance floor. We were told “oh we ordered it and it’s in China.” We then asked would it make the event or what can you do about that? They said “oh you’d have to find your own and buy it, that’s not our problem”. We asked if they knew of any companies that we can rent from? They never got back to us so we had to do our own research a week before our event. If we had known from the start that nothing was included then we’d never book here. Usually places have at least a dance floor. We were charged for a table bc they didn’t want to move chairs around for people to sit so they added an extra table and charged extra for it. Our cake was not served to our guest and after the event our guest were like did you even have a cake? We weren’t given any. So that’s thousands down the drain. The staff was paid gratuity for everything but they did nothing. No chai was served. No soft drinks. Although we paid for it all. I’m very disappointed. You’d think that a desi owned place would treat their customers like family but instead they treated us horribly. The whole time the manager and the lady named sadaf were rude to everyone of my family members. I never do reviews but this place definitely was not worth it. I think even if we had to pay extra for stuff i don’t care about the money. It’s not about that. It’s about the fact that we were disrespected and treated terribly by the staff. Very unprofessional. Do...