REI — Attraction in Oklahoma City

I absolutely LOVE REI, but this location has really dropped the ball every time I’ve come in. On my first visit, they were completely out of men’s smalls in everything I looked at (and I looked at at least a dozen different jackets and shirts). Understandable, since it was a new location and might not have been well-stocked yet, but you’d think they’d have had time to get proper inventory considering how much hype there was behind the opening of this location.

On my second visit, I was asked by six different employees if I was a member of the co-op. I had been for a few months, and after telling each employee as such, they all promptly ended the interaction. Three of these interactions took place within a minute, in the same department. It felt extremely disingenuous, and I could tell they had been told by their managers to work on getting more co-op registrations.

On my third (and probably final) visit for the annual garage sale today, I wound up wasting $85 on a jacket that was mislabeled and misracked. It was labeled as a men’s medium, placed in the men’s Garage Sale section, and a quick try-on while squeezing past dozens of other people taking advantage of the sale indicated little more than it was a slimmer cut than I was used to (which was fine by me). I was a bit worried it wasn’t actually a men’s jacket so I tried to find an employee to double check, but in contrast to my previous visit, there was no one to be found. Once I got home, my girlfriend (who worked at an REI previously) confirmed that it was definitely a women’s cut, and that the tag had been mislabeled. Of course, all Garage Sale purchases are final, so I’m SOL on that. I was one of the first 30 or so people through the door, and there's no way another customer had time to take the jacket from the women's area and rerack with the men's clothing.

If you’re a fan of REI and want to stay one, I would recommend waiting until you happen to be at one of their other locations to shop, at least until this one gets itself sorted out. I’ve never had any problems at the other REI locations I’ve been to.

Update: I was able to get in touch with the manager after offering feedback through the REI website, and he was very understanding and helpful. He even offered to honor a return on the jacket, which was above and beyond what I expected. I’ve changed my original one star review to reflect that. Hopefully the issues I’ve run into can be chalked up to some of the kinks that’ll be worked out after a few months of being open, it seems like the store is being run by...

Absolutely love this place! The customer service is phenomenal. I went it to check it out one day because it was the new thing in town. I noticed they sold bicycles and knew Marty from a previous job. He was very helpful in helping me pick a bicycle initially I was going to go for their brand and save up. After checking out their website the outlet had a cannondale bicycle I fell in love with. Marty suggested I get measured because I want 100 percent positive on what my inseam was. I went in Issac helped me get measured in and explained to me why to get a XXL frame instead of an XL frame. He also went above and beyond and grabbed an XL bicycle from the top rack and had me sit on it. I realized instantly that I was riding wrong sized bicycles all my life Marty and Issac helped me finally her into a good sIze immediately ordered the the bicycle from the coop site. It was shipped and ready in about 10 days. Kyle and Psy were really helpful in helping me pick out things like a lock a helmet and a rear light. Already put 100 miles on the bike. Kudos to all the guys for awesome customer service and answering all my questions. Even the dumb ones. I've learned a lot. Definitely would reccomend going to this store if you are into the outdoors at all. I also appreciate how they recycle so much and give back. Worth the 20 dollar membership that lasts a lifetime and worth...

My relationship with REI at this point is like a married couple that is feuding, I love the outdoors and consequently when my city got an REI I was ecstatic. At the members garage sale I (thought I) got an amazing deal on an REI brand tent. The tag simply said that there was "a small hole in the bottom and a snag in the mesh" when in reality the tent also did not include a rainfly. As a rainfly is very important for camping and backpacking I was troubled by this so I have attempted to purchase a fly separately but they have told me that they do not sell rainfly separately and are unable to make any sort of exception for my case, and that I would have to look to a third party and pay to get a fly custom made to fit my tent. At my local store in person they offered to allow me to return the tent for a refund (a deal which I will almost certainly be taking) but nonetheless I am dissatisfied with the situation and how it was handled. I love the store and everything that they stand for, but this situation has put a slightly more sour taste in my mouth regarding the brand. I want to make sure that it is clear my dissatisfaction lies not with this specific REI location but more with the online customer service and the way that my situation was handled, from the tag not properly displaying that a fly was not included, to being unable to obtain a fly from...