Texas de Brazil - Oklahoma City — Restaurant in Oklahoma City

During a recent visit with a friend, each of us remarked to the other about how bad the au gratin potatoes looked and tasted (they used to be really good). It was as if they'd been seriously overcooked to begin with, then left out on the hot bar all day long. They'd actually formed a darkish skin over the surface. Turn them over with a spoon, and a lighter color of cream mixture emerged. The really brown ones were crunchy! So we're both marveling in semi-disgust at why such an ostensibly upscale restaurant would keep au gratin potatoes (or anything else) out for so long until it becomes grotesque, and why they wouldn't occasionally peek in on the saddening condition of the potatoes and deal with them.

So our table conversation increasingly centered on the oddity of the whole thing with the potatoes. We wondered if this was sort of a Texas de Brazil's "let them eat cake" moment?

We decided, foolishly, that we should at least alert the manager to the condition of the au gratin potatoes. After all, surely a place that commands a minimum of fifty bucks per person (not including beverage or tip), wouldn't intentionally leave potatoes in that condition on the hot bar. Yes, we decided we should make mention of it. We also decided we should clarify that we sought no monetary remedy (i.e., no discount, no freebies, etc.) so as to remove any doubt about a possible ulterior motive underlying our complaint. We merely thought management should be made aware and would WANT to be made aware. Ha!

So our server Keith summoned manager Tony to our table. Right out of the gate, Tony had all the bluster and condescension of a pompous maître d. Tony was 110% defensive as he "educated" us to the fact that au gratin potatoes are supposed to be fried. Who knew! So I'm thinking yeah, they're basically like cheese fries. Just sliced into rounds, rather than little rectangular sticks and then fried for a really long time in stale grease.

Presumably, credit goes to the fine Texas de Brazil training of manager Tony for his stylistic handling of this situation, assuring that instead of departing merely disappointed, we instead left insulted and angry. I wondered, what kind of idiot takes a valid customer observation, disclaimed right up front of being an attempt at any form of refund or discount, and turns it into an outright confrontation. There was no mistaking Tony's defensive attitude, as he steered directly into the oncoming headlights of confrontation. Way to go, Tony! Get the customers really riled up. Maybe we'll start slinging plates and breaking glasses. Is that your goal?

So just remember folks, at Texas de Brazil, they apparently hard fry their version of au gratin potatoes and then let them "simmer" in their own creamy juices for 8, 10, 12 hours (until a skin forms over the surface), because, as Tony pointed out, that's exactly how they're supposed to be.

Thanks Tony! You fully honored the part of our request about no freebies by not offering any form of goodwill gesture, then topped it off with your gracious education as to the hard-fried crunchy nature of authentic au gratin potatoes. And you finished it off by dismissing our frivolous and ignorant opinions by neither removing the au grotten potatoes from the bar or replacing them with a fresh batch.

Your managerial panache on display that evening assures we won't be back anytime soon.

And what's up with closing off whole sections of the dining room beginning an hour+ prior to closing so that we're all HERDED into the same small area, where we're sitting practically elbow-to-elbow with the other customers? What if I want to discuss my aunt's cancer diagnosis with my friend, but not the rest of the dining room? Eat somewhere else, you say? Ok! Profit 1st. ...

If you’re looking for a restaurant for a romantic dinner with your spouse. THIS IS NOT IT. I made a reservation for a birthday dinner with a special request to make my significant other’s birthday a bit more special than an average day. Things were going south as soon as we walked in. Despite having a reservation and showing up 5 mins prior to reserved time, we came in and waited about 15-20 minutes to be seated while the only host at the front desk was on the phone. I understand she was likely taking on another reservation or whatnot but it was clear that she could not keep up with customer volume. Not one other staff member came to help her seat the line of customers. Our turn came up and as she was looking over the computer, she printed out some sort of a ticket and walked us to our table. We were finally sat down and she placed the said ticket (which had the special request/accommodation written on it) on the table right in front of my partner. At this point I realized that not one soul has read the reservation request and wasn’t planing to. 15 minutes later, the sweatiest server ran up to the table and quickly skimmed over the menu with us. He looked over the ticket the host has placed on the table, told us about the salad bar, about the little round disks you flip over if you want more food, and ran back off. We got up, got some salads, and came back to the table. Throughout the night we maybe saw our server 3 times while he was borderline sprinting from table to table. Food was good, drinks were good (not great) and it took forever to get our drinks out, but overall service sucked. It was insanely loud inside and far from a pleasant atmosphere. Almost anxiety inducing. All the guys that carried the various meats on skewers would run by you so fast you’d quite literally feel the wind from them. Needless to say, this restaurant experience was anything but special even for an average day. After dinner, our server asked us how everything went and to be frank I told him exactly how everything went. Service sucked, we never got our second drinks (we each only had 1 drink despite ordering 2), that it was super loud, not even a little bit romantic, and that the overall experience left a lot to be desired. Our server replied with “well I offered you a free desert” (to which we politely declined) and that “they’re not allowed to sing happy birthday songs, what else could I do?” And he left after giving us the check. Shortly after, a manager stopped by and asked the same questions. I told him that this dining experience has been anything but special and left us wishing we’d gone elsewhere. I believe he took the 2 drinks off our tab as a “sorry it didn’t go well” I’d much rather pay for the drinks and have good/decent service than deal with what we had going on. I’m a frequent restaurant visitor and as stated earlier, Texas de Brazil left a lot to be desired. Our tab was about 120-130 bucks (dinner for 2.) We get far better service on an average weekday (no special occasions/requests/accommodations) from places like Buffalo Wild Wings than we did here. This was our first and last time here. It was simply subpar. Should have gone to Saltgrass or Red Rock...

Sadly disappointed. 😥 Where to begin, I made reservations last week for a Gluten-free table in a quiet area for my Boyfriend's birthday. Quiet area? I'd say so! The waitstaff, "meat minions" and management were not helpful in the least. Though the manager did walk us around and show us items on the Salad Bar that are safe, the waiter continuously either brought Gluten or asked if we wanted it. THE MEAT WAS HORRIBLE!! 🤢 as I explained to the Manager, it was unpalatable! 🤮 Advertising as a FLAME-GRILLED Brazilian Steakhouse is false! The meat was lukewarm/cool AT BEST! The waiter finally came to check on us and asked how our meal was. I proceeded to explain the issue. She went to the kitchen/manager to discuss my concerns. She returned to inform us they were making new at that moment and she would send it around to us. That never happened! We waited for the meat.........the waiter then came back to our table was trying to CLEAR IT ALL!! NO! I was not done!! We had hardly even eaten anything!! I indicated she can remove the now freezing cold meat! Meat nor rolls ever came even after many requests! Even when the disks were turned to GREEN the "meat minions" (when they came around) went straight the the table of four next to us. All awhile never looking to see if we wanted any!! I would think the EMPTY plates and Green card could possibly indicate we did!! We received 2 small/fatty cuts of beef, 2 fatty/almost liquid pieces of Lamb and 1 Beef rib (that was thrown down aggressively, what we call in our home as "Lunch lady style"!! All my silverware rattled and shook on the table. I actually checked my blouse to see that he splattered on me! 😤 Even after MUCH conversation with our waiter about how amazing the Brazilian Rolls are and how to make them, we only received two baskets.We waited around until it got uncomfortable. When we left and I asked the hostess stand for my check!! I did write on their ticket that we were displeased and it was not good!! As I'm in their parking lot I received a phone call from Management. They wanted to know what they could do for "fix the issue". I appreciate the call, but let's face it, if you ACTUALLY wanted to fix it, it would have been when I was there and bringing up my then concerns!! He proceeded to tell me that they would remove my "MEAT" PORTION ONLY! Bringing my tab to $84 and change! 😂 I'm sorry, but this experience was more than terrible! The fact that every cut of what is supposed to be a delight in your mouth was COLD/COOL, WET, SOGGY, NO FLAVOR!! (It was almost like canned meat)! You honestly couldn't tell what kind of meat it was "mystery meat" I suppose.🤮 I'm sick as hell today from cross contamination, which I figured would happen due to the lack of care for their customers!😓 DON'T WASTE YOUR MONEY!!! Go to a real Steakhouse if you want a steak that has char/grill marks and flavor. I came and left hungry! (I weigh 120 so thats kinda sad). 🥩Unacceptable for such an expensive restaurant! We won't...