Stereo Steve's — Attraction in Orem

Stereo Steve is The MAN. Go to him RIGHT NOW and get your fine new stereo put in (during business hours of course.) Read no further, just do it....

But seriously. If you want to know why, here it is:

Stereo Steve is THE MAN

He knows what your car REALLY needs. He's not going to try talking you into something or do something you think you want (at first) right away without seriously considering what's really best for your vehicle and particular situation. And by that I really mean what's best for you and your beautiful God-given ears. You spend so much time in your car, shouldn't you be enjoying the hell out of every minute of it? That's what Stereo Steve has done for my life the past few months. I'll just go for drives sometimes, not caring about how much gas I'm using because it's just so ridiculously enjoyable to be in my car now.

Stereo Steve has, like, decades of experience. Not sure exactly how long, but he's been doing car audio for so many years that he has all the right equipment in every price range and he knows exactly how it needs to be installed for optimal sound in your particular vehicle. He has an obsession with great sound and knows how to get it. Steve created custom speaker pods for the front of my car because the other options (putting it in the door) would have seriously muffled and reduced the quality of my sound. I had no intention at first of getting anything like that installed, but he talked me into it by simply stating his humble opinion about what would be best for the car (which, like I said, is really what's best for me and my ability to enjoy being in the car,) and why it would make such a big difference. If you have any concerns about getting the upgraded equipment instead of more simple or base-level stuff, you should really consider the SNAP financing they have available. It helped me get, seriously, the best stereo I could get with the equipment he had avaible there on site, and I didn't pay any interest since it was paid off in less than 90 days. Just a flat rate to SNAP for the financing. I wouldn't trade that money spent for anything else. The stereo sounds DOPE. I was thinking about putting a sub in the trunk after the other speakers got installed, but Steve explained it something like, "Ummm.. you probably don't need it. Check it out." He was right; the pair of 6x9 Imagines he installed below the back window are... let's just say it's enough, okay? :D ..If it was a big SUV or something I'd still probably add the sub in though...just for kicks.

Stereo Steve TAKES CARE OF HIS CUSTOMERS. I had meant to write a review for Stereo Steve's months ago because I loved the stereo and the service so much, but I kept procrastinating it, partially because I wanted to take the time to write a meaningful review. Last night I picked up The White Falcon (The '94 Mercedes that Stereo Steve's installed the stereo in) from the mechanic shop that had just replaced the transmission and the stereo wouldn't even turn on. No light or anything. Same story with the amplifier in the back. I was devastated and knew it must have been something the mechanic did to inadvertently cause it. The shop had closed right then and I didn't get to them in time today to ask them about it before closing. Stereo Steve's was nearby but was supposed to be closed. I gave it a shot anyway, desperate to get my favourite possession back (in working order), to find Steve diligently working on a car after hours. (Same thing happened when he was working on my car a few months ago.) Right away, Steve had me hand him the keys, pulled the car in, and started running diagnostics. He pulled the deck out to fix something, swapped out the fuses in the amp, maybe a couple other things (it all happened so fast) and had me rolling out of there in about five minutes. Freaking rad. Apparently it was a problem with how the mechanic shop handled charging/getting things back on the battery. Blew the fuses or something. It's working again now! Beautiful as ever. It feels so good..like redemption.

Thanks...

Go to PRO AUDIO 4X4 133 W 300 S, Provo, UT 84601 it's much better.

I came in to Stereo Steve's for them to fix a parasitic draw that was draining my battery. The whole extent of their testing for this parasitic draw was to keep the stereo plugged in over night and see if the battery died. After finding the battery died they said I needed a new stereo. I asked them how they knew it was the stereo and not something else and the employee just said of course it was the stereo because when it's plugged in the car died. The employee also got heated when I suggested logically it might make sense that it was something else without some other test. Although disagreeing with their logic without any other tests, I was recommended this place and I assumed they did more tests than they were telling me so I took their word for it and purchased a new stereo.

A day and a half later my car died in my driveway. I made another appointment to have them look at it. I went in and explained that after they put in a new stereo it didn't fix the problem. I asked for my old stereo back since I had no need for a new one. I understand that sometimes that's not possible because they might have gotten rid of the old one. However, they refused to make it right in any way with a refund or even a discount. They said that in order for them to even see what the problem actually was that they missed that they would charge me another diagnostic fee plus whatever the original problem was! I didn't want to keep giving them money when they obviously didn't know what they were doing so I went to PRO AUDIO 4x4 in Provo and they got me in very fast with a much cheaper diagnostic fee. They actually tested the battery and different connections to see what the battery was drawing from. In 30 minutes they found that it was a rear light that was being kept on and fixed it for me.

SO in summary I went in to fix one problem specifically and instead of actually taking the time to see what the actual problem was they sell me a stereo. When that doesn't fix the problem they say too bad and leave me with an expensive stereo that I didn't need without the problem ever being solved. I understand mechanics can't get everything right every time but the fact that even I could tell they were testing it wrong and brought it up and they still got didn't fix the problem is wild. If I go to a mechanic and they end up putting in a part that doesn't fix the problem they never charge me for another diagnostic fee and they often refund or discount. The fact that they weren't willing to make things right is really what got me. Really bad customer service. Go to PRO AUDIO 4X4 133 W 300 S, Provo, UT 84601 it's...

The worst service I have ever encountered! I made an appointment with a very friendly guy to get a deck installed in my 1969 mustang simply because I was being lazy. I also had him quote me for a full system in my truck and another for my 1957 gmc. Endless to say there was potential for them to make $ 5600 off the work I was going to give them.

I arrived to my set appointment at 11 and meet Stereo Steve. Friendly enough at first glance, boy did I judge wrong. I told him I was here for my appointment and showed him the extremely simple install a 12 year old could do blindfolded( install a deck that I provided a brand new pioneer 9600. Run wires to the 4 channel amp and to the speakers. Which I had done previously with less than superior wiring.

He proceeds to look at the panels and said well this is going to take a lot of time and you can see I'm busy. He also bashed the speakers and am I had chosen because "he hates working with chrome stuff" the install would have taken me 2 hours at most, and he was going to get $350.00. He said this is a complicated job, I don't know what in going to run into when I try to remove Thea panels to run the wires. I told him I've already done the hard work for him by drilling and hollering through the trunk and the firewall. The most complicated part of this was to install a deck that he stocks and "does all the time."

He then tells me that I'm not going to do this job because of the former reasons and that I would probably "hover over him". Well I had planned on getting lunch and waiting for my work to be completed, now I wouldn't trust him to remove a speaker without my complete attention.

I know this is a long review, however you, the future customer of Stereo Steve's need to know how utterly unprofessional, insulting, and incompetent this guy is before you choose to waste your money and risk your investment with Stereo Steve. Avoid this place like the plauge!

A special note to Stereo Steve, I have never written a bad review on anyone, but you can be sure that I will review every outlet that you market on to assure no-one has to find out the hard way how you do business.

I am doing my job myself from now on, but I had the pleasure of speaking with the owner of INSTALL SPECIALTIES in Provo. Now there is a friendly professional who knows how to treat people. I'll be taking my 5,000 to him for any...