Hudson's Furniture + Mattress — Attraction in Ormond Beach

I recently added 1 star. The service manager reviewed our manufacturer’s flaw chair situation. Hudson’s replaced the defective chair that the Hudson tech forced together, cracking the wood ring supporting the seat cushion.

We received the replacement chair in time for Mother’s Day. So put the extra star back on review but leaving comments about what we went through, what a hassle.

Made 2 purchases and experienced hassles between different Hudson departments blaming other Hudson departments after both. (I did not buy the Hudson’s no hassle service program.) I bought Tommy Bahama because we had other pieces and Hudson’s is closest distributer in Volusia County. I have twice tried to type out the lengthy experiences of following up and department deflection or finger pointing to each other. I run out of character space, Lol. We had no similar experience with Kalin’s furniture across the street in Ormond Beach. Our advice is if talking with any employee, don’t walk out, hang up, let tech out or your home, without some kind of written copy of what is being said will follow next and pictures pointing towards that step. Take screen shot records of text messages and phone logs between different areas of the company for later reference. Hopefully you won’t require proof of prior conversations, our experience has been that we did. Hudson’s will honor the signed purchase contract service or pickup when we are willing to take on the hassle of proving our prior side of specific obligations was met. Photo diary when opening boxes or techs assembling. EG We don’t assemble new parts that don’t fit together but were told when a Hudson tech assembled same item we photographed, (cracking the wood), Hudson’s tech had satisfactorily resolved a manufacturer’s flaw.

We needed photo diary to show timelines when crack occurred, my communicating timelines, their middle of the following day wee AM text I didn’t reply to the prior day, etc. The furniture that eventually gets sorted out in our giant hassle to prove ourselves innocent is nice. it is what we wanted without needing to drive to Jacksonville, West Palm Beach, or Orlando. The only other matching piece we didn’t have other post purchase problems with was ordered through Wayfair. I like the store in Ormond. However, the way Hudson’s is set up with sales, warehouse, service, each having their own priorities, it’s up to the customer to provide documentation that prior communication of next step transpired. I might as well buy stuff online for this kind of hassle? The Hudson management will honor terms of purchase contracts after client satisfactorily followed the small print, fills on omissions corrects errors on their computer system, argues effectively they have satisfied terms with proof of communication, and management gets involved so proof they aren’t confused or liars is reviewed. Just shouldn’t be this hard when dealing with a brick and mortar store or looking people in eyeballs at warehouse or in your home for technical support.

BTW, if anyone has suggestions for table cleaning product to get the food oil streaks off, I would appreciate any tips. I am just using soft damp cloth and obviously need to add something to get rid of streaks without taking off the finish or building up a waxy...

Hudson's has a big space, so there's a good selection. Many of the pieces are customizable, giving you the ability to change the fabric and/or color. I was able to find a dining table & chairs, a plush swivel chair, cocktail table, accent table, 2 lamps, and a few cute decor pieces that fit my nautical/coastal theme perfectly! Since it was Memorial Weekend, Hudson's also had a great spread of refreshments to enjoy while shopping! If only the customer service experience was positive as well... My husband and I went in for the second time in a week to take advantage of a one day "VIP" sale. We were invited by the sales rep who was assisting us the first day we went in. The first thing that irked me was this sales rep who invited us and knew we were going to spend money couldn't take the time to learn my name(she called out "Maggie!" trying to get my attention, while my husband and I were walking around). Anyhow, we picked out the pieces I mentioned above, in all spending a few thousand, and no one bothered or even asked to help us bring the floor pieces we bought out to our car. We were forced to carry two lamps, a big sailboat replica, 3 large decorative buoys and 2 coral dishes, none of which was packaged ("We don't have any boxes or anything to put your things in" was what I was told) BY OURSELVES, all while I was holding my 7 month old baby in one arm! In fact, a different sales woman who was sitting in one of the recliners at the front of the store made a joke about how my baby was hanging almost upside down, while I was carrying merchandise to my car! A decent person, let alone an employee, would've helped a mother--and PAYING CUSTOMER-- instead of just sitting there relaxing and making a smarmy joke about my infant dangling from my arm! Another employee watched my husband unplugging one of the lamps we bought and smugly said, "Hey, you should get a job here!" The sales woman who just made a commission off of us couldn't even bring the items to the front of the store to help us out! Instead, we had to walk all the way to the back of the store while EVERY employee there(we were the only patrons inside the store) SAT where they were and WATCHED us (not even trying to be discreet)! They all watched us walk from the back of the store all the way to the front parking lot, load our car, and walk to the back of the store again multiple times! Thank goodness nothing was damaged on the drive home, since our sales woman (name purposely withheld as a gesture of kindness on my end) made it a point to tell me how "Hudson's is not responsible for any damage that occurs after merchandise leaves the store." After spending just under FIVE THOUSAND at Hudson's, my husband and I expected to be treated with respect, courtesy, and to at least be offered assistance by the sales woman who just made a commission from our healthy purchase, or any of the other employees just sitting around watching us, as if we were some sort of sideshow! It made my husband and I very uncomfortable, and this experience left a very bad taste in our mouth. We will not be shopping at Hudson's again. A shame, since we just moved and have more furniture...

Where do I begin to explain the experience of dealing with this business?! As soon as I made my purchase and paid for all my furniture in full, the horrible experience began. I purchased a bedroom set and two swivel club chairs with a promo of “free delivery & set up”. I was told all my pieces were in stock and could be delivered in a few days. This was perfect since I had just moved in to my new house and I was expecting guests a few days after the promised delivery date. I left the store and arrived home 20 minutes later. Upon arriving home, I received a call from the salesperson informing me that they would not be able to deliver until a week later than planned because they had a glitch in their computer system and my order did not make it on the delivery schedule and now the schedule was full. The earliest date delivery would be available would be after my guests would be arriving. This meant I would not have a bedroom set for them to use. I was given an option to pay $225 for delivery by one of their vendors in order to get the furniture in time as promised . Stuck in a bad situation I had no other choice but to pay for delivery. Guess no free shipping promo for me! The two men that they sent to deliver the furniture could care less about professionalism. They unpacked the furniture inside my entry hall and let all the styrofoam pieces fly all and didn’t clean it up. They ripped open the boxes hitting the walls. They put one of the chairs on the swivel stand backwards and left it cockeyed. They put the bed frame together uneven. Upon leaving they stacked the boxes out by my garbage can, allowing the rest of the styrofoam to fly out and onto my driveway and the street. The bed frame had multiple damaged areas and the dresser had a crack on one of the drawers. I called the store immediately to let them know about the damaged pieces. They wanted me to place a claim for damaged furniture and make an appointment for a warranty representative to come out to assess the damage and begin the process to replace the pieces. They should have simply switched out the pieces asap instead of expecting me to go through a warranty claim process since the furniture was literally just delivered damaged! After hours on the phone and speaking with multiple managers, they agreed to send out new pieces. Geez! Finally, a district manager offered to give me a store gift card in the amount of $200 to make up for the horrible delivery experience that I had to pay $225 for. It took several phone calls and weeks to get the $200 gift card. Once received, I decided to use the gift card to purchase a small entry table. The salesperson said it was available and should be delivered in 10 days. I requested I be able to pick it up because I didn’t want to deal with their delivery service again. Each time it came to the arrival date, I would receive a text informing me that the table is delayed getting to their warehouse. After 6 weeks of constant delays, broken promises, lack of returned calls from management I lost my patience and demanded a full refund. Once they get your money beware of what could...