Staples — Attraction in Overland Park

I honestly wished that I had gotten the names of the individuals that worked the evening shift on 2/25/22. Since I did not, I will just say that the overall customer service was terrible. Do better!!

I called beforehand to ensure that they closed at 8. The man replied, “8 PM... SHARP!” I thought, great, and that I’ll still have time to print. I arrive at Staples at 7:45 PM. As I walked over to the Copy and Print department, the older man asked, “Can I help you?” I replied and said, “Oh, I just needed to print something.” The employee proceeded to say, “If you can make it quick.”

I didn’t entertain that statement because I thought it was quite rude. I understand they may want to close on time, but it was only 7:45 PM, and I didn’t have a large amount to print... I only had to print two pages. I started my print process, and while I waited for the system to load, I saw another employee walk towards his coworker. I look up, and we lock eyes.. he doesn’t say a word to me.

They proceeded to have an A & B conversation, but I could hear them. The older employee is complaining about how he’s not going to get out on time, so forth and so on. Do understand that this is all happening within a short time frame. You would think if they were so worried about getting out on time that one of them would have assisted me in making the printing process faster, but they didn’t. I was done printing and out of there before 7:50 PM... and best believe I...

My fiancé and I decided that using staples would be the most cost efficient way to make our “save the dates” that would be sent out this week. We live relatively close to the store off 95th street. However, the store was understaffed and the new printing employee didn’t feel comfortable printing as it was her second day on the job. We appreciated the honesty and decided to come here, to the 135th store.

My fiancé went in on a Friday and brought them our hard drive. Our save the dates carry a double sided concept where the bottom half is perforated and sent back (to us) so we can have a rough estimate of who will go to which reception.

Low and behold, after printing 180+ copies, we came to find out the paper wasn’t bulky/strong enough to send in the mail. We were discouraged and concerned that we would need to make a second go round and expense.

This is where this Staples store earned our lifetime business. John, to be specific, went above and beyond to take care of our timeline and “mishap”. He was very thorough and kind to help us print the bulky version of card stock all within 1 day.

I cannot say enough great things about John and they way he handled this situation. He is a true representative of Staples and they should be ecstatic to have him on their team.

Thank you for all of your help and we will see you soon for our...

If I could I would rate this place 0 stars. I was in and picking up 2 items. But I had to use the restroom before shopping. This is where it all started... there was no paper towels to dry your hands with, there was toilet paper sitting on top of the paper towel dispenser. I collected my items and headed to check out. I was the next person in line and another person behind me. A sales person came up and started to check out the person BEHIND me... So I’m still waiting. I am at the counter now, I’ve been here before and my card didn’t work at this checkout station, even though it worked just before walking in to Staples doors. Well the same thing happened again but this time the sales woman said “I’m sorry, what do you want me to do about it?” So I decided to wait again to check out at the other station. She was all flustered because she had to void the transaction. So I get to the other checkout station and it’s my turn! (Finally) I put my items on the counter and he says “I’ll be right back I have to take this note to the other side of the store”. This right here is when I was DONE. I spend over 15 minutes in line due to other customer problems at the checkout stations. I left my items on the rack at the counter and left. I will NEVER be coming back I would rather drive 15 more minutes to go to a different office...