Bambi Baby Store — Attraction in Paramus

0 stars if I had a choice. It's no surprise that multiple comments and reviews describe the sales reps as careless, condescending and racist. I have never felt so disrespected and undervalued as a customer until dealing with this store's reps and its customer service.

I have been waiting for a bed I ordered for my daughter for months. In the process, I moved out of state. I called and emailed customer service informing them ahead of time, that I would be moving out of state and providing them with a new address. Their customer service FAILED TO COMMUNICATE that I would lose the store's white-glove service that I initially paid for. Why would I purchase "quality" furniture and not expect white-glove service when I paid for it? And why not communicate this to me immediately so I can make an informed decision?

When I called their customer service number and the store clerk/manager, he was very condescending and told me, "well, you moved, and our policy is not to assemble beds out of state." Well, that is fine, but why not tell me in the first place?! I have been going back and forth with customer service for months via email and phone calls, and no one has communicated this to me. When I explained this to their rep, they chuckled and laughed and were very condescending, even saying to me that I was "now complaining and bothering them about a non-issue." Things change, and people move. The issue is clear; your reps did not communicate to me that I would lose the assembly service, after I contacted them multiple times. Please COMMUNICATE with your customers when they call you and email you about a move ahead of time, that they would lose the white-glove service, so the customer can make informed decisions. Don't assume that your customers work in the furniture industry and know these policies! Also, your manager said to me, "well, why can't; you assemble it"? How rude is it to tell your customers this when trying to resolve an issue? And why is that the first comment you make? Simply rude!

I have a small child; why would I have massive boxes delivered and not assembled with a small child in the house? It's a safety concern for me. Again no one communicated to me that I would lose the white-glove service and that it's "industry policy" I do not work in your industry; if it is not communicated to me, how would I know???!!! The lack of communication and consideration is disappointing, especially after the long wait for this bed.

Also, the way you disregard and undervalue your customers is disappointing. And your racist undertones toward Black and Brown customers is...

We walked in on a Saturday, the kind of Saturday that feels like all the expecting parents in the entire tristate area had the same idea: “Let’s go stroller shopping.” The store was buzzing—people navigating aisles like they were on a mission, couples mid-argument about car seat compatibility, kids in meltdown mode over snack timing. And amidst that chaos, Vishaka saw us. Not just saw us—she registered us. A little nod, a glance that said “I’ve got you,” and then she was there, guiding us with this calm steadiness that somehow slowed the whole store down around her.

We had no clue what we were doing. We were those people. My wife’s Swedish, which means she has this inner compass that always points toward clean lines and neutral tones and simplicity, so naturally the Nuna in biscotti has an edge. But there was also the UPPAbaby—sleek, sturdy, them monster truck wheels, allegedly engineered by stroller whisperers. It became a real toss-up. That kind of toss-up that, left to our own devices, would have left my wife spiraling out on the Hudson River Moms parenting forums until well past the Handmaid’s Tale.

But Vishaka? She let us test drive them all. Undo them all. Fold them up. Break them down. Carry them around. Like it was a some terrestrial roller yacht that had to meet a billion of the baby version of Greg/Gary from White Lotus’ specifications. We maneuvered down pretend sidewalks, up the giverny style bridge (sans baby Monet water lilies, which could make a nice impression, just a thought), made awkward U-turns in front of the changing tables and cribs. She talked us through every single strap, every single latch, every single detail like she’d designed them herself. The lateral movement on the Nuna, she explained, had a bit more give, easier for tight urban corners. And its lightness? Perfect for subway stairs. I saw my wife visibly relax into her third trimester.

Even the bassinet, which was backordered (because of course it was), didn’t feel like a loss. Vishaka made it make sense. She didn’t sell anything to us, she translated it all for us. And when it came to the nursing chair, she slipped in a 10% discount like a little quiet kindness. No fanfare, just: “We’re doing this for you.”

It felt like we weren’t just shopping—we were being welcomed into some quiet tradition of maternal care.

If you walk into Bambi Baby feeling overwhelmed, hope you get Vishaka. She’ll make you feel like you’re exactly where you and your spouse and your baby are...

As a first time mom, I had NO clue what I was looking for entering this store. There are so many options to choose from and it can get very overwhelming and even intimidating. I walked in on a weekday, and was greeted by a younger lady, I’m not sure if she was new or not so won’t be too hard on her but she was alittle vague, I remember I asked her if one of the stroller stood up on its own folded and she said I don’t know maybe it does, maybe it doesn’t while folding the stroller. Idk.. I also wasn’t confident in the questions I was asking- again I had some strollers narrowed down that I wanted to see but I did want to see certain features in person to help decide.

After that encounter I felt like I still hadn’t found the right system for my family and was going to just leave. But then Robert came by and started to ask me some questions, started to open and close strollers, ask me about my lifestyle and really helped me feel confident in the stroller I wanted to pick. He is a VERY good sales person because he’s not pushy but also he doesn’t leave you even if he “thinks” you won’t buy at the moment. (After my initial encounter I really didn’t plan to buy that day, I was going to either come back on a busier day where I can eazedrop on other people’s questions or do more research and possibly buy online) anyways, so when Robert came by he was very informative and took his time explaining EVERYTHING. Wasn’t eager to sell you the most expensive item on the shelf- he was just matching strollers to my lifestyle no matter the budget, big or small, which I enjoyed so much I didn’t have a budget I was literally going in trying to be matched with the perfect stroller.

Well, he ended up sending me the invoice to a stroller I kept going back to and had my mom actually buy the stroller the next day!! It came in a day or 2 later. Just really impressed with Robert’s personable attitude and his great salesmanship and ability to engage the client and find their specific needs. I also went by myself which was a little intimidating but he made me feel so comfortable and I came out feeling like I made the right decision to begin with!Loved my experience! Thank you Bambi baby and...