Hampton Inn Paramus — Hotel in Paramus

Though this was a special case, I am giving them one star for absolute lack of compassion and bad business practices. I had to stay here while sick with Covid 19, you know, the virus that is currently ruining the entire world. My only choice was to stay in a hotel, or potentially infect and kill the vulnerable people in my household. The hospital's case worker told me that many people were staying in hotels, including medical personnel, to protect their families during this horrible time. I checked in early April and, unbeknownst to me, would find myself living here until the end of the month.

I picked Hampton Inn because it's my favorite hotel chain, or maybe it was, and I know them for their quality and comfort--which I felt I could use while trying to fight this. I figured I would be there for about a week, but it turned into three+. I was incredibly ill, and became more ill while there. I wound up getting pneumonia from the virus, and though I wasn't qualified to be admitted to the overwhelmed hospital, I was being monitored for teetering on the brink of respiratory failure. I started getting better, thankfully, but had to remain in isolation until the health department deemed me a non-contagion.

I did not move from that room for over twenty days, most of them I was sick as a dog. The hotel was not functioning as usual, as they were taking extreme precautions (which is good and I thank them) with housekeeping, so there wasn't any. What they did was leave large bags of toiletries and linens for guests to restock their own rooms, and they would take bags back of the dirtied linens. It was a good system, but maybe even especially because of this, rooms should not have been so expensive.

I asked the manager if he could please do something for me, anything, I was not expecting to get sick or have to flee to a hotel in order to save my family from literally potentially killing them. Zero compassion. Told me I was getting the same deal as, "medical," professionals. I couldn't laugh immediately due to the pneumonia, but I said I hoped they were giving medical staff who needed to keep their families safe FREE rooms. He acted like he was giving me some special deal and I shouldn't tell anyone about it ever because he didn't want people, "taking advantage of him." I couldn't stop rolling my eyes listening to this garbage car salesman speech, but because I had no choice, I said OKAY and remained in isolation in the room. My big huge deal from him? $85 a night instead of $89. No tax taken out, nothing. It still came out to over $100 a night, and per room, since I had to have my mother there taking care of me and also didn't want her to get sick from me. I was also charged for a night that I was told I wouldn't be due to some people screaming and cursing and making incredible noise from 1am to 4am. Cops came multiple times and still, they wouldn't stop, and the front desk treated me as if I was crazy when I called to tell them about it. There it is on my bill, though. They never took it off.

Normally, I am certain this is an okay at best hotel, but during a global crisis, there needs to be WAY more compassion for the displaced. Help the problem and the people instead of causing one and only adding to grief. I am currently paying off $4,800+ of a bill to them for `three weeks, two of which I was barely conscious for. It feels like being punished for being sick. I am currently unemployed with no end in sight, and now I owe this AT LEAST multi-million dollar corporation a huge chunk of my savings. For having to isolate during a GLOBAL PANDEMIC and cleaning my own room for weeks???

I am lucky I'm okay, and will be thankful for that. However, as I watch my limited savings dwindle even quicker from having to pay almost a quarter of them to this hotel, it will haunt me.

In my opinion, TERRIBLE business practice for a loyal customer. Horrible practice for humanity. Be ashamed of yourself, Hampton...

Allow me to give some background info:

Due to circumstances beyond my control, I needed to vacate my apartment in Edgewater, NJ. The first night I stayed at the Marriott @ Glenpointe. It's a fairly new hotel, large, empty and eerie. Upon arrival it seemed as if I were bothering the front desk staff simply to do their job. Once checked in, went up to the room and the door DID NOT have a "sanitized seal sticker" on it. In times of COVID that added more apprehension to my discomfort. At bedtime, unrolled the blankets and the sheets had a stain on them (bodily fluid). Immediately went downstairs and asked for a change of room - yet again, feeling as if I were bothering the people to do their job. Next morning, happily checked out KNOWING I would NEVER RETURN.

I found myself at the Hampton Inn Paramus because of my love of Bonefish Grill. Long story short, the General Manager - Eugene, was able to negotiate a price for my extended stay (up until that point I'd only stayed on the $99 nights). I stayed for approx. a month. One gets to see a lot in a month!

I'll begin with the rooms because that review will be shorter.

Rooms: Upon arrival to the door, sanitized seal on the door. Once in, the room smelled clean and fresh. The housekeeping ladies begin early and work late. Anything I needed I simply asked them. Rooms were nice and comfortable. Housekeeping staff all friendly and cordial.

Front desk staff: Two words to describe the front desk staff - AWESOMELY PHENOMENAL!!! The front desk staff - exceptional service in attentiveness, dependability, effective communication, empathy, friendliness and responsiveness. The General Manager, Eugene doesn't know I witnessed this, but I did. One morning while I was working downstairs in the lobby area, an elderly, visually impaired woman had been downstairs trying to get breakfast. Not only did he tend to her needs but he also escorted her back to her room and took an additional lamp with him from one of the lobby tables. She'd stated she was legally blind so perhaps the lamp was to assist her while in the room. It wasn't him simply doing a job, It came through that he sincerely cared about her well being and gave her one to one attention to ensure she returned back safely.

All of the staff are great! Eugene, Fred, the young woman with red hair and another young man (I'm sorry, don't know their names). If you do not stay at the Hampton Inn Paramus, you are missing out not only on comfortable, clean rooms but a staff that makes you feel at home. They seriously are a great bunch of people!

The day before checking out I also had the pleasure of chatting with Albert Lopez. Another great, hospitable Hampton Inn representative!

At the end of the night it's not about the place, it's ALL about the people (who make the place). This is one place you should not deprive yourself of. Give it a try, I assure you, you will love it there!

My ONLY COMPLAINT is that I had to leave - finally secured a...

I regret to say that our stay at Hampton Inn Paramus turned into an absolute nightmare. My partner and I had booked a room (ROOM 322) for a special celebration, but it quickly took a turn for the worse. ||||In the middle of the night on Sunday, July 23rd, we discovered a bed bug in our room. Disgusted and alarmed, we immediately recorded video evidence to support our complaint. We reported the incident to the front desk and spoke with a staff member named Fred, who couldn't offer us a room change due to the hotel being fully booked. Instead, he nonchalantly offered fresh sheets as if that would solve the issue. ||||Frustrated and uncomfortable, we made the decision to leave the room and checked out with Fred around 4AM. He advised us to talk to Mike, the manager, the following day about the matter. However, Mike's response was even more disappointing. He denied the presence of any bed bugs, alleging that the owner (Reza) along with a house keeper reviewed the room and didn’t find anything. Despite the video and photo evidence provided. It’s safe to say they do not take this matter seriously because anyone with basic knowledge of bed bugs knows that when there’s one, there’s many more. Furthermore, they do not care about the health or safety of their clients- just your money.||||Adding to the ordeal, we contacted my credit card and worked with an incident specialists to help us with our request of a refund, but it seems that getting any cooperation from this hotel is nearly impossible. They continued to ignore our pleas for resolution (a refund).||||In light of this unacceptable experience, I've taken action by reporting the hotel to the Bureau of Housing Inspection in New Jersey, as they are clearly running a business that poses a health hazard.||||No one should have to endure such a distressing and unsanitary experience during their stay. I highly advise against staying at Hampton Inn Paramus and risking bringing back bed bugs to your home. The lack of responsibility shown by the owner, Reza, and the hotel staff is appalling.||||My partner and I will never return to this establishment, and I hope others can avoid the same terrible experience. Seek alternative accommodations where your health and well-being are valued and respected.||||I have also contacted the Hilton corporate office regarding this as well as followed up google since I believe they are flagging my review. However, I will make sure it is well noted so no one has to endure this terrible hotel...