Goodwill Southern California Store & Donation Center — Attraction in Pasadena

My awful experience: I walked in with my family today and this old lady who claims to own part of this place insinuated I was going to steal a $10 jacket that had a weird stain on it. I bought it for a Halloween costume, but she was so rude and kept watching me until I payed for it. She even told the staff to watch over us because she thought we were going to steal. This woman thought me and my parents were going to steal from Goodwill. We had just come from church so we were dressed nice, it couldn't have been that we look like from the hood or anything like that. I am guessing it was because we were talking Spanish to out parents. But seriously if you are a business owner you should know to hire security so that kind of stuff doesn't happen in your store because apparently it's a problem if you have to sit there and watch people. Like even if I was going to steal what could she have done? She's a small old lady! What, was she going to tackle me? If shoplifting is something you're worried about hire security. Don't sit there and harrass a teenager shopping with his parents. Never shopping there ever again, but I didn't feel like going to another Goodwill. I didn't buy anything else because I refuse to give them any more of my money. The cashier was really nice. Everything was affordable, or maybe not according to some of these other reviews but then again I don't shop at Goodwill. Place was well organized. The furniture was ok, but the couches has stains on them. Parking was awful. Also as you can tell, there is minimal security. I don't even recall seeing a security camera anywhere. Shop at your own risk...

It was White Ticket Day all clothing $1.99, I had 3 Totally White tickets. Thought about my purchases, price seamed high. I discovered a White Ticket item rang up $9.99. Went back into store and showed cashier my reciept and the 3 White Ticketed item and asked for a price adjustment, 'store policy she could not do', I asked for a refund 'store policy she could not do'. Checker said I can buy something esle from the store, I said there is nothing else I want to buy. Checker said I bought 2 White Tickets and one Blue Ticket.  I sad 'No all 3 are White', checker said at the bottom of Ticket it say Blue. This portion of the ticket that barely shows the tiny printed word blue is about 1/16 of an inch that was cut, (who looks ever so closely at the very bottom of tickets). Other tickets are Clearly Green & White, Red & White, Purple & White but mine are Totally White with the tiniest print at bottom that was cut. I asked to speak with manager she said she was the manager.  Good Customer Service Manager should have worked with me. So I paid $9.99 for a used plaid flannel shirt (that sh/have been $1.99 because the ticket was White) I probably could buy a new one for $9.99.  Store prices are high that's why I shop on color ticket day...I will not shop at Goodwill nor donate to them anymore. 'You tell me how many White...

Honestly one of the best thrift shops that I have been to in my entire life, and I am someone who loves Goodwill wherever I am in this country. The supply for this store is so great they fill many dumpsters a day with stuff they couldn't take, and they have new stuff coming out on the floor on roller carts roughly every 20 minutes. I think part of what makes the selection so good here is the proximity to very expensive parts of E. Pasadena, although I usually see hoodlums like myself shopping there. The​ record selection is pretty insane here; I have yet to get a portable turntable but have seriously considered it for this store alone. There is always a tag of the day which costs one dollar, so tons of people come in as regular and just hunt the dollar deals as a stress reliever/cheap shopping activity. The plastic bags they use are huge, and I'm not kidding when I say they work both as a kitchen trash bag and as a rain poncho. If you like to shop vintage and live in or around Pasadena (it is on Metro Bus line 181), definitely check this Goodwill out and you won't regret it. Plus, you're helping employ a bunch of people who really need...