Melo & Sons Upholstery — Attraction in Peabody

This has been the worst experience with a service provider ever! I chose this company because of yelp reviews and recommendations from a parent group.

Two men arrive to disassemble my couch. After doubting my couch is from Boston Interiors(it is!) they begin working. I live in a two family house, second floor. They are down by the garage(right below my bedroom, I can hear everything they're doing and saying). Not long after, I hear struggling in my front entryway. They are trying to get the couch upstairs, forcefully! Ummm....didn't I pay you so this didn't have to happen?!?! They can't get it up. They go back downstairs to remove legs. A little bit later, couch is upstairs, reassembled. Now, during this time, one of the men is very unprofessional. Berating the other one, yelling from downstairs, while the other is in my kitchen, unbeknownst to me. I thought it was my son until I got up to see. I guess he was looking for an outlet. There's several in the living room. The whole ordeal was haphazard! I point out the the rude one, they damaged the couch, he proceeded to ask numerous questions, which were irrelevant and non of his business. Pretty much insinuating that that was previous damage. This couch was in pristine condition before they got to it. I'm so appalled and disgusted at this point. They leave and I immediately call the office. I related to Joanne my experience and sent an email with photos and video of the damage. By the way, Joanne has been amazing throughout everything. She apologized and said she would send a tech out and we'd talk about a partial refund.

A little over a week later, the tech(owner) arrives. As I started to show and tell him of the damage, he cuts me off, yelling, telling my I'm lying, his guys have worked with him for 30 years and there's no way they did this, etc. He's irate! Never apologizes for my experience, inconvenience, nothing! Just accuses my of lying. My husband is getting upset at this point because he's screaming at me. I'm trying to calm them both. He says he doesn't care about the client, just that his guys are not liars and he's been in the business 30 years. I try to show him the damage in the entryway, again he says he doesn't care. He tells me to take him to court, it's going to take forever anyway. I never mentioned court, not once! I just wanted him to calm down and assess the damage, repair and provide a refund. He went to get his tools to start the repair. I asked about the refund and he's says he's not giving me anything. At this point, I refuse the repair and say, well I guess I'll see you in court. He grabs his things and storms out. I'm so upset! It's beyond me that an owner of a business would behave in such a manner, in a customer's home!

My son came out his room after he left, he gave me a hug and said "I'm sorry mom, you didn't deserve to be treated that way".

This guy should be ashamed!

Now I have the headache of going to court!

I forgot to mention, he said he docked the guys pay. Why do that if you believe that they did no damage? He also said I wasted an hour and a half of their time. Excuse me! I paid them for their...

In 2023, I left this review: "Everyone on the team is great. They were timely, friendly, careful and went above and beyond to ensure they got the job done. Excellent service."

Two years later, because I had such a positive experience, I booked the same service. This time, the "owner" came to do it. As he was wrapping up a couch piece in shrink wrap, I asked the helper, Mike, to smooth the fabric because it was bunched up and caught on a corner that the "owner" couldn't see from his angle. Mike began doing so, then the "owner" jumped in and told him to stop and started threatening me that I could do it myself and they would walk out and not come back. I asked why he was speaking to me so aggressively and he said I was telling him how to do his job. This behavior continued and worsened over the course of the next 15 minutes, with him repeatedly and antagonistically asking if I wanted to do it, or if he should leave, and then when I responded he would say not to speak to him, until he stormed out.

This man was rude, aggressive and made me feel uncomfortable in my own home when I asked him a question about the service I was paying him to perform. He was also rude to Mike, who apologized to me as he was leaving, when I started crying.

This is a classic example of a man who hates women. He would not let me speak, interrupting and speaking over me, being condescending and nasty, because I "told him how to do his job," which I did not - and even if I had, that's no excuse to yell at me. Had my husband asked this question, I doubt it would have elicited this reaction.

This man should not be allowed to interface with customers, especially women. I see that another woman had a very...

I recently used Melo & Sons to bring a “no fit” couch into my son’s new home. After Melo & Son’s was recommended to me by Bernie & Phyl’s, I gave them a call and spoke with Joanne. Joanne was wonderful, knowledgeable and very informative. Everything (process, dates, contact) happened exactly how she said it would. The day of delivery, the guys arrived on time and did an excellent job. They were efficient in reassembling the couch and walked me through what they were doing and why. They also left everything clean after completion of the job. I highly recommend Melo & Sons and will definitely use them again...