Milner Inc. — Attraction in Peachtree Corners

Called twice for printer support. Printer support cannot help with configuring printer, so they transfer me to IT support... IT support never answers and calls eventually drop out waiting on hold from 8-15 minutes.

Go to submit a ticket through their website form and website states "Invalid content in comment box. URL not allowed" yet there's no URL/website address in the comment box. I stripped out the wording from describing my problem in detail and the fix I'm seeking to a basic sentence, still would not accept... then to just the word "Milner" and still it would not submit the form (same error message of URL not allowed), then I submitted the ticket/form with ZERO wording in the comment box and it "sent" - So if your team gets frustrated that people submit tickets with no comments/additional details of problem, NOW you know why. I've worked with Milner (Athens) directly in the past, prompt, fast service, professional, etc.. but now that we have to deal with your main office to do anything, it SUCKS. I also took screenshots of your website issue if you request them I'll send them. I can duplicate the issue in any browser. I cannot help with your...

Five years ago we “tested” four different color copiers to be leased by The Stimpson Company. We had a “cold call” from Milner, it was then I met Sue Nathanson. Of the four companies, Sue passed by our office almost on a daily basis to see, “How we were doing” with the competition. Although Stimpson had been with your competitor, who also sells Minolta and we had been dealing with for close to 30 years, I chose Milner because of Sue’s professionalism. I could not have asked for better customer service, before, during, or after the sale. I believe we now lease five copiers from Milner, because of the consistent customer service provided by Sue. If I have an ongoing problem, she follows up with me to be sure the trouble was handled and we’re satisfied with the service! She’ll stop by to just to say hello when she’s in the area. Her attention to detail and follow up is second to none and she is passionate about her work. Sue should be applauded for her efforts in maintaining a great after-sale customer...

In the past, Milner always delivered prompt resolutions to IT problems, but NO MORE. The technicians are extremely respectful and never-ever minimize concerns, however, something is terribly wrong with the service. After almost 20 years of good service, the last several years have been unyielding with problems and the 24/7 servie is a "sales" myth and not a reality. Constant down time for a busy medical practice is putting our patients at risk. On multiple occasions, a Thursday ticket won't be resolved until the following Tuesday! Our administrative staff accesses patients files seven days a week-we pay for 24/7 service - the tickets fall to deaf ears. Our current problem (Oct 2024) is with a new server that had a disk failure. Our company has been down for a week - needed part; the cloud disaster recovery is a total mess; not to mention constant problems with VPN remote access and FortiClient which has been an ongoing nightmare. Our company has...