Staples — Attraction in Pelham

Posting this review in hopes of improvement for the printing services at this location. I placed an online order yesterday, called an hour later to confirm receipt, which was met with an attitude and “I don’t have any orders with that number or name,” when mentioning I had the confirmation email in front of me asking if this person could somehow lookup, they said no I can’t, call the staples 1-888 number. Hung up and I called that number and the rep let me know that it is in fact in their system and is accessible to the store and that they clearly have it. I called back and instructed I had done as they asked and was put on hold for 5 minutes, then when answered by another person and said sir I’m busy with another customer, keep holding, I was fine with waiting but was on hold 3 different times. Then they suddenly find the order but now their machine is down. I needed the order by the end of the day so I asked if there was any way they could change the location and it was met with a they are short staffed. Without offering any help advice or information when this machine would be back on they hung up. I called the staples rep again and they mentioned there must be something going on at this location and gave me a refund. I placed the order to Office Depot and it was ready within 30 minutes. It could have just been an off day, I was courteous throughout the whole process but was displeased with the experience and wasted more than half a day being tossed between. It looks like this is a recurring pattern at this location judging by...

Staples in Pelham has a stellar team with exceptional customer service. As an avid shopper of this location since I was in elementary school, I can honestly say that Staples in Pelham never disappoints and always provides a high level of service from walking in to checking out. My family and I have trusted them with our business for many, many years…from buying school supplies to printing wedding invitations, and everything in between. Their inventory is always stocked neatly and there is consistently a member of their team nearby to provide assistance if needed.

Their copy and print center is incredible - take a look below at this beautiful baby shower welcome sign that I had made for a friend’s shower in April…the quality was terrific! However, the intentional and superb customer service provided by a hardworking manager at the store, Jalisa, was what was truly FANTASTIC. Jalisa went above and beyond to take my order, confirm my order, and went well out of her way to ensure the sign I ordered was of high quality, completed on time and correctly. I was amazed at her willingness to do anything needed to be certain I had what I needed for the baby shower I was hosting for a dear friend. I was so grateful at her efforts and the welcome sign was a “hit” at the baby shower…thank you, Jalisa!!!

Overall, I would give Staples in Pelham a 10/5 instead a 5/5 if I could. I encourage all shoppers in the area - friends, colleagues, etc. to visit this store, as I highly...

Terrible experience. I called before I came here to ask if they could help me by scanning some original artworks into digital images using a laser scanner. The gentleman I spoke with was very helpful and told me how the process would work. The next day I arrived with my art and there was a woman at the counter. She told me that she couldn’t scan the art, because the watercolor paper was too thick. She said the colors wouldn’t come out correct. She said that they got new scanners than don’t scan paper. She told me that everything I was told over the phone was wrong. She had a very obstinate, obstructionist attitude as well. I asked her if she could sell me a scanner that I could use at home to do it myself. She said they don’t have any scanners for sale like that. I could tell that she just didn’t want to help at all. On top of all this, she said she was the general manager of...