LA Fitness — Attraction in Pembroke Pines

First time I went here today. It's a hike for me, but I wanted to check this place out. One thing I appreciate is that it's not as packed as my home-base gym. I didn't wait for anything. Granted it was arm day, but even still it didn't look like I'd be standing around waiting no matter what day it was.

Also, I really like the fact that on weekends they open an hour earlier than any other LA in the area. I like starting my days with a workout and even with the drive I can get my workout in and be home when I'd just be getting started at my normal gym. Gives me an hour more leisure time for my weekend.

Cons. This place is completely disorganized. I walked in right at open and plenty of weights were all over the place and some barbells just straight missing. And since I walked in at open - it means the staff doesn't do anything as far as putting things away or instructing gym-goers to do so. When using the bench press I felt like I was doing cardio in between sets for as far as I had to walk to grab a pair of 10 lb plates. It's one of the worst gyms I've seen in terms of everyone leaving stuff everywhere. My friend who has attended this gym has said the same.

Also, water fountains? I didn't find them anywhere! I scanned the whole time I was there and didn't see one, although I saw plenty of vending machines! Please. My buddy told me afterwards they do have water fountains but they're hidden and it took him a while to find them as well.

See others complaining about the bathrooms. I didn't use it, but based on what I've seen it wouldn't surprise me if they are as bad as everyone complains. I just try not to use gym bathrooms in general so...this just doesn't apply to me but a clean restroom goes a long way no matter where you go.

Overall, I liked it - conditionally. I appreciate the extra hour I'd get on weekends so that's probably the only time I'd go. Especially with the lower volume, I can get my weekend workout in super fast and early and can enjoy the rest of my weekend. That's a priority for me. If not for that extra hour and the fact its mostly empty - I wouldn't come here. Mainly because it's a drive, not because I disliked it that much. If I lived closer - I'd consider it as a more regular option.

3/5. Minus 2 stars because NOBODY puts ANYTHING where it's supposed to go. To the point it's one of the worst LA's I've seen in terms of that. Put on comfortable shoes for all the walking you'll have to do to grab weights/barbells/anything. It's worse than YouFit in that aspect, and I personally have almost no positive things to say about...

I activated a free 3-Day pass on 1/23/24 with the agent I was directed to, showed ID, and received a tour; with all intentions of getting a membership upon the last day. I swam; and took advantage of all amenities. I am dealing with an injury and really need the indoor pool to exercise.

I came today, at 5am which wouldve been the second day of my pass. I approached the desk and said I began a 3-day pass yesterday and I wanted to swim . I was told by the front desk guy that I needed a code, I said I dont think I got a code but , I told him let me go to my car and look through my emails to find this code. After 10 min of looking through every email i possibly wouldve entered for the pass; i found nothing. However I did have proof showing automated texts about confirming my appt the prior day. I walked back in and showed him these texts and said I never received a code. He began huffing and puffing; rolling his eyes; and shaking his head in an unnecessary and rude manner. Saying I needed a code. I said well sir I didnt receive one. He said well this wont work, and started accusing me of lying; asking where I activated the pass and by who.. etc. His tone started to get extremely irritated and I was tired of the over the top annoyance gestures so I said fine ill leave and started to walk out.

He said no no no come back, and I said sir I dont have a code, youre being rude and its 5am I am leaving. If you cant get me in without a code why am I here??

Once I said rude he popped off and started going off, talking bout hes not rude he’s simply doing his job and that cameras are watching him etc etc. At this point people are watching because of his volume. I said sir I understand you are doing your job but all the unnecessary irritation gestures are rude. Its that simple. There’s a way to present information and this is not it. Anyways I walked out saying stuff under my breath and he proceed to go back and forth with me until I exited.

I believe it was computer or human error that I didnt receive a scan code; either way other things showing proof of the pass shouldve been used to allow me into the gym. I literally just wanted to swim. I wasted my early morning dealing with this. The customer service at LA fitness is horrible and they must do better. You chose to have a job where you must be there at 4:45am; so be polite even...

I had a really bad experience since day one. I requested my 3 day pass to go see if I really like it and the first person that talked to me was very disrespectful. His name is Sebastian, I understand that they have to try to sale you the membership, and he insisted many times, going down the price every time. I told him many times that I was not going to get anything that day because I need to know if I'll like it or not. But that was not enough for him, he continued to insisted until I said...I also have to talk to my husband to make that decision....OMG he jumped on me and asked " why do you need to ask your husband? " I couldn't believe it!!!!! I stand up and told him that's not of your business!! Then went to the front desk and ask for the manager, I told her everything but she really didn't care too much. All she said was" I'll show you around ". Never apologize... Sebastian never activated my code and I had to go back and asked him to please activated my pass so I could go and do a zumba class that I wanted to try. I even asked Sebastian to do not contact me, he didn't care he call me again the next day to make me another offer. Because I didn't wanted to talked to him another guy call me, his name is Samir. Samir told me that Sebastian was one of the managers from that location...I could not believe it...and he couldn't give me the same offer because if was not a manager. The next day Samir call me and gave me an offer, I need one that I can use in different locations because of my job. Samir offer me 25 dollars for down, and 29.99 a month, not contract. I said ok..that sounds good. I finish my 3 days yesterday and texted Samir and said, I want to get the membership that you offer me and he said that I could go today and get it with him. Because I don't want to talk to Sebastian,.... I texted Samir today and now he said that the promotion that he offer me ended yesterday....OMGGGGGGGGGGGG. he said he didn't check the promotion yesterday, he saw that it was until today. I really have not idea how this corporation works, and how do they train their employees but they definitely need to make some huge changes. Now I waste my time and have to start looking for another gym. I am very...