Starbucks — Restaurant in Pembroke Pines

The workers are like nice and all but they really really need to work on their drink skills because I was told there is only such thing as a brown sugar shaken espresso and no such thing as a blonde shaken espresso which is completely false, it’s one thing to get an order wrong, but it’s another to try and convince a customer that their regular drink doesn’t exist…. I asked for a new drink because it was beyond sweet I mean disgustingly sweet I don’t even know how it’s enjoyable for people to not even taste the coffee and just drink sugar, I mean this drink must have had like 10 tbsp of sugar. The fact that they re-did my drink and it came out even more gross…I simply asked for no brown sugar & whole milk and she puts it anyway because “it comes with it” + oat milk which I didn’t ask for………I truly didn’t want to make a scene but I really hope this Starbucks can hire people who know how to actually do the job CORRECTLY. I am the type of person to let anything slide, I am so understanding but today, wow it was like a slap in the face to pay $7 for a drink i can’t even drink. Its reallllllyyy upsetting and if I went back and said it was wrong again I would be the one to look like the rude Karen customer but really they should just listen to their customers orders and not go based off what they’d like....

• Update* 3/13/2018.... NO DECAF prepared yet at 8:00 AM! I had ridden 12 miles on my Me-Mover by this point, was disappointed so I rode across the street to Dunkin Donuts where the flavor of their decaf is a far 2nd place compared to Starbucks, but Dunkin ALWAYS has it ready, no matter what time of day. It's not only this particular Starbucks location, very few stores have decaf ready on a consistent basis. Last week I was in Clearmont... same problem. I'm now officially finished with Starbucks. If my buddy's want to stop there while we are on our rides, I'll bring my own so I can be sure to enjoy a hot cup of decaf without waiting for t hem to either brew it, make a pour over, or an Americano for me.

Huge kudos to this location!! I only drink hot decaf, and 95+ percent of the time, the locations I stop at either don't keep it brewed, or they "claim" they just ran out. We were doing an early ride on our Me-Movers and arrived here a few minutes before they opened, but when they let us in at 6:00 AM, THE DECAF WAS HOT AND READY, and I didn't have to stop at Dunkin for my decaf. I don't often get to this location but I'll definitely be stopping here...

When we first walked in we knew a busy Starbucks would take a few minutes.. but then 10 minutes later (but only 3 customers) we were finally assisted by a lady who, even though I was speaking the answers to her, continued to stare and wait for my husband to answer her.. My husband and I both ordered grande’s and our cups were 3/4 of the way full... with the cherry on top being some sort of smashed food residue right in the pickup window area. So, while picking up your drink, you run the risk of slipping on it or stepping in it in general. I frequent Starbucks, but this experience was so non-consumer friendly and it felt as if they were just milking their franchise, that I felt compelled to review them. I would recommend observing your new trainees before releasing them into the wild, because it’s clear our cashier was new and struggling, but also it would have been nice to see some sort of managerial presence overseeing location progress. Otherwise, I gave two stars because his location had mobile ordering and rapid pickup, which I had never seen at Starbucks before, so kudos for that. Hope this...