This Is Me Bridal Boutique — Attraction in Pembroke Pines

I need to correct a whole bunch of false statements in your response.

First, the dress did not fit me when I left your store. I have photos that clearly prove this. From the very first photo you sent of the finished gown, I said the neckline was not what I had asked for, even though I showed inspiration photos and explained my vision in detail. Instead of addressing my concerns, I was reassured it would “all work out.” When asked if I wanted the designer to make further changes before it was shipped, I declined only because my wedding was approaching and the dress was already delayed. However I was assured that any necessary adjustments could be made in store. Yet when I raised those same concerns in person, I was told they “couldn’t be done.”

At my first fitting, I said the bust did not fit. That had nothing to do with weight loss. It was because my measurements were not taken properly, which your own cameras would confirm. Novie told me it couldn’t be fixed, yet when your flown-in seamstress examined it, she instantly agreed it didn’t fit at all and corrected it on the spot. That alone proves my concerns were valid from the beginning.

The sleeves were another issue. They were never made the way I originally requested. By 11pm, after repeated failed attempts, I reluctantly agreed to try lace, not because it’s what I wanted, but because we were out of time. Even then, what I asked for wasn’t done properly. I specifically tried on a dress in your own store with lace trimming and I said I absolutely did not want a harsh line, I wanted that lacey edge, and was told it could be done. Instead, I got exactly what I said I did not want. The claim that the sleeves “fit great” is misleading. Yes, they fit around my arms, but they did not stay on my shoulders the way I had consistently and clearly asked for since my very first appointment, for religious reasons. I was told multiple times “we got it” “don’t worry” “stop stressing” “relax”. Then after so many failed attempts I was told “ it just can’t be done,” even though I was promised at the beginning it could. That is the truth, not that I didn’t like the changes I requested, but that what I asked for was never delivered.

And let’s address the refund. I never asked for a refund yet I was handed $1,000 in cash on the spot. If a business truly believed it was in the right, it would never quietly hand over that kind of refund without discussion. That action alone shows you knew the situation was handled incorrectly.

Finally, your claim that I was treated with “kindness” is untrue. While I tried to make the best of things with my sister and friend, I was also in tears. I have witnesses, and your own cameras will confirm that both Novie and Robin repeatedly brushed me off. Robin told me directly that she would not have a conversation with me and openly spoke negatively about me to the seamstress, then went to the back sewing room and continued loud enough that I confronted her, which once again your cameras will prove. That is not professionalism by any standard.

The truth is simple: I left your store with a gown that did not fit the way I was promised, after months of reassurances, failed attempts, and last-minute changes. I do not have a dress to wear at my wedding which is next week and that is on YOU, your company, and clear incompetence. My review stands, and future brides deserve to know the reality of how you do business not just the sugarcoated version you...

I rarely leave reviews, (and if I could leave 0 stars I would) but I feel strongly that future brides need to know what kind of nightmare they are walking into with This Is Me Bridal Boutique

From the very beginning, this entire process has been nothing short of a living hell. My measurements were not taken properly, which created issues with the dress from the start. Instead of taking accountability and fixing their mistake, I was met with dismissive, condescending, and outright rude behavior at every single step. My concerns were brushed off, I was told to “relax” and “trust the process,” and anytime I questioned them, I was made to feel like the problem was my body instead of their complete lack of skill and professionalism.

For nearly three months, I was lied to. They promised me over and over again that everything would fit perfectly, that I would be involved in the alteration process, and that I had nothing to worry about. None of that was true. I was excluded, strung along, and gaslit into believing they had it handled.

One day, they had me to sit in their shop from 10:00 a.m. to 12:30 a.m.. The next day, they dragged me back in from 8:30 a.m. to 12:30 p.m. hours upon hours of wasted time all for them to send me home with a dress that does not fit me AT ALL. It is absolutely nothing like what I asked for. On top of that, in their endless attempts to “fix” things, they actually ruined my dress even further by tearing it apart and sewing it back together worse than before. Their excuse? That attaching sleeves was all they were ever responsible for. Wrong. They were supposed to make sure my dress fit me. They promised me it would.

So here I am, one week before my wedding, with no wearable dress and thousands of dollars wasted.

This boutique has shown a complete lack of accountability, honesty, and basic decency. They lied to me every step of the way, wasted my time, destroyed my dress, and had the audacity to tell me it wasn’t their problem. I will be filing a formal complaint with the Better Business Bureau because no bride should ever have to endure this kind of stress, disrespect, and incompetence during what is supposed to be the happiest time of her life. They prey on vulnerable brides who just want to feel beautiful on their wedding day, and they leave them devastated.

If you are considering This Is Me Bridal Boutique, do yourself a favor and SPRINT the other way. They will smile at you, take your money, and then leave you heartbroken and dressless. This has been the single worst experience of my life, and I wouldn’t wish it on my worst enemy. ………………………………………………………………………………… response from...

I cannot say enough about the extraordinary team at This Is Me Boutique. My wedding journey was filled with anxiety, disappointment, and heartbreak—until I found Novi, Robyn, and their team.

At first, I visited Novi’s boutique and, although I didn’t feel ready to purchase, she never pressured me. She kindly encouraged me to attend my next appointment and reassured me that if I didn’t find what I loved, I could always come back. That level of honesty and care was rare—and unforgettable.

Unfortunately, my second appointment at another boutique was a disaster. I gave them a $2,000 budget, but the dress they sold me was completely wrong. It was too small, poorly fitted, and held together with clamps to make it appear flattering. I didn’t realize the extent of the issue until I got home. They recommended cutting the train and altering the dress in ways that would have destroyed its beauty. I was devastated.

With only 2 weeks left before my wedding, I returned to This Is Me Boutique—not to ask for a miracle, just to buy a veil. But Novi saw the dress and immediately recognized the designer. She knew something was wrong. She asked me to try it on, and when I did, the horror was clear. The dress was exposing me in ways I never expected. I cried. I felt embarrassed, anxious, and hopeless.

But Novi didn’t turn me away. She and Robyn stepped in, even though I hadn’t purchased the dress from them. They took over everything. Novi shipped my dress to her seamstress, who—after hearing my story—reconstructed the entire gown with urgency and love. As Novi told me, “She stitched every piece with care, every stitch with love.” And I felt that.

Despite being a plus-sized, middle-aged bride with deep insecurities, they made me feel radiant—like I was in my twenties again. They measured me properly, never judged me, and made me feel like one of the girls. I never felt pressured, only supported. They calmed my nerves, lifted my spirit, and gave me back my confidence.

At my final fitting, we were all in tears. The dress was stunning. I looked and felt beautiful. And on my wedding day, Novi even showed up to help me zip into my gown and make sure everything was perfect. What could have cost me $6,000 ended up being just $3,200—with the veil included. But the real value was in their compassion, professionalism, and heart. They turned a nightmare into a fairy tale.

If you’re looking for a team that will stand by you, lift you up, and make you feel truly special—This Is Me Boutique is the place. You will not be...