Geek Squad — Attraction in Peoria

If I could give this zero stars then I would. Had to drop off my husbands iPhone to be repaired per Apple. Will NEVER do it again. Worst communication and customer service of my life. After spending 8 hours on the phone with Geek Squad and Apple this week because we had no communication on the phones status and it was gonna for well over the 3 days that Dalton told us it would be, we had to threaten calling the police and filing a report for a stolen phone before we got a tracking number that it was sent to California. They offered no loaner and no details. We were going to buy a burner phone when we found out the phone was magically back in Peoria and ready. We’ll insist Verizon send us a new phone before ever doing that again. The Geek Squad was rude, condescending and refused to give us any update. Poorly played Best Buy. You lost a customer for life! Hopefully more...

I delivered my desktop which was still under warranty to the Peoria office of Geek Squad over a week ago, I have spoken to 3 different agents who have no idea what is going on with my computer. The Agents themselves attempt to be helpful in getting you information, but obviously their communication and their organization is substantially sub-par. Their office took a week and a half to diagnose that my computer had Hard Drive Issues, and even a Video card issue - (which I did not have before i took it in). and I still do not have...

Trying to actually speak to a person at the store over the phone is not possible. You will call the local Peoria Illinois number which actually goes to a nationwide call center, in my experience with this i got someone who i could not understand, language barrier. I asked to be transferred to speak to someone at the actual store and could not. I hung up and they...