My experience with Tim was nothing short of stellar. Tim was extremely knowledgeable and very helpful and made my experience searching for a new mattress an absolute breeze. Prior to my visit to Mattress Firm, I had been to several other stores searching for the right mattress. They were all either out of my budget or just not the right fit. Tim was very upfront as to how Mattress Firm is different from it’s competitors and made sure to get a clear idea of my budget and what I was looking for in a new mattress before we even looked at any. I ended up going with a memory foam model - something I wouldn’t have pictured myself doing, but it was one of the most supportive, comfortable, and breathable mattresses I’d tested out. I’m currently in the process of moving into a new apartment which stretched my budget for a new mattress thin, which Tim didn’t take lightly and went above and beyond in finding a model for me that was in my budget and actually fit my sleeping needs. Tim also tried to save me money when and where he could — if you know anything about salesmen, you know they’re trying get you to spend more money. Tim never made me feel like that, I was never made to feel high pressured - he really wants to help improve his customers quality of life with their sleep and he makes that clear. Thanks so much Tim! If you are looking for a new, quality mattress, I can’t recommend giving the team at the East Peoria Mattress Firm a...
Read moreI was experiencing body aches and joint aches. I am 56 but yhe kinks work out during the day so I decided to do research on mattresses so I wasn't going in blind. I met my sales representative, Gavin, and gave him my criteria (I already took the online quiz but wanted to see if he led me in the same direction. I did tell him that as well.) I gave him my requirements. 1) must be made in tge USA. 2) No toxic chemicals, fiberglass or formaldehyde. 3) I am a rotisserie sleeper. And 4) I wake up 🔥 🥵!
Gavin was patient, knowledgeable and had personal experience to enhance my experience in finding my perfect mattresses. I chose the Beautyrest Black 17.5 Summit Pillowtop Prime and the 900 adjustable base with message (vibration)!!! I tried out 6 or 7 different, comparable mattresses. Gavin explained the similarities and differences in each mattresses. Each time I found my way back to the obe I purchased. Which happens to be in the same family that I was led to with the online finder tool. I found my perfect match and did the financing all...
Read moreWhat an excellent mattress shopping experience!!! We were greeted by Allen who was with anther customer. So we started laying down on the mattresses to find the perfect one. When Allen came over he asked us what we were looking for and started showing us different mattresses. Like other reviewers have said he was very knowledgeable about every kind of mattress. We were still undecided and left to go to other stores. But went to lunch instead and said we liked Allen and the service we had received a the East Peoria Mattress Firm. We went back to the store, laid on about another 3 mattresses before we made our decision. Allen and Eli never made us feel like we were pressured to purchase anything. We just enjoyed that they let us decide with no pressure. Needless to say we bought a mattress, adjustable frame, and 2 new pillows....
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