Planet Fitness — Attraction in Philadelphia

Practice what you preach. This gym claims to be a judgment-free zone. Making up rules that don't exist. Been going to the gym for about a month. I have two two small children. I go with the children's father and we take turns exercising. One of us usually sits in the lobby. Previous employees had no problem with this in fact encourage this how . Planet Fitness rules require you to sit with children under 13 and cannot go into the gym area therefore we have to sit in the lobby. Children under 13 cannot be by themselves. Normally no issue suddenly a few days ago there's an issue with us sitting in the lobby and we were told to we're not allowed to sit in the lobby. Which I know is a lie because other people were sitting in the lobby. You can't tell us we can sit in the lobby then have other people sitting in the lobby. Very judgmental probably assume that we were homeless or something even though we have a paid membership and it was already scanned at the front desk. Probably the same type of people that judge young mothers for not going to the gym but also not allow them to go to the gym. Will be reported this to corporate. The employee who claimed we couldn't sit in the lobby although it's actually written down we have to sit in the lobby with small children but then try to lie and say she was speaking to her boss about the issue and her co-worker was laughing and giggling shaking her head no which is very unprofessional. Claiming that she'll let it slide for this one time but for now on we can't sit in the lobby although again people were sitting in the lobby. If you're going to say we can't sit in the lobby make sure other people aren't doing the same thing too. That's how I know it's a lie and also claiming you spoke with the boss we called upper management they didn't know about the situation at all and they even said that you were probably trying to start a problem. I guess people just forget about what customer services is, paying customers deserve good service not to be treated like trash on the...

This location is ok. It's conveniently located, there is a lot of parking, and depending on what time you go, it's not SUPER crowded like the nearby Fishtown PF.

However, the amount of machines makes no sense to me. There are a ton of ellipticals that are almost never used (I've only ever seen a handful of people on these even when the gym is super crowded) and so many treadmills (even when a decent handful of people use them, there are still so many empty treadmills taking up so much space). But then there are only one or two of each of the weight-lifting machines, which are the machines people actually want to use. There seems to always be at least one broken machine, which even further reduces the equipment that people actually want available to them.

The weight-lifting machines are located around the front perimeter of the space, so it's always crowded there while the rest of the gym is completely empty. Why not get rid of an entire row of ellipticals and treadmills and fill that space with more weight-lifting machines so people aren't all crammed into one area? Seems like whoever laid out the space and picked the machines did not actually consider what people want from this type of gym. I've been to other locations that make way more sense in terms of available equipment (the Drexel Hill location is one of the better ones in this sense).

This is also a location where I see ton of people NOT wipe machines after they use them. It's pretty annoying to have to wipe a machine before and after use because I can't trust that I'm not touching someone...

No bike racks provided. They don’t seem to care of the issue of where to station bikes. I had brought my bike to the lobby considering the circumstance but store associates referred to a “policy listed at the front”. I’ve read it and made noticed that there’s no clause pertaining to stationing or bikes… so I asked management to email me the policy. Management did email me, they also couldn’t show any proof of a made up policy that they aggressively taunt gym goers with.

Very unprofessional. It’s the first time I’ve had an issue with Planet Fitness considering other locations have station racks or allow indoor placement for their customers. This location seems not to care enough to take any responsibility to accommodate their customers. Hopefully they can add a rack or come up with a better solution.

Overall- nice facility, poor service.

Hi- in response to email, I already contacted the regional manager. The issue is there is no bike station / rack… even after years of previous customers complaining, the issue remains there is still no accommodation. I’ll take my money to a local gym that can offer what I need....