CVS Pharmacy — Attraction in Phoenix

The audacity of this location at 3440 W Glendale Ave, to treat patients and customers they way that they do. You call the pharmacy and they refuse to pick up the phone, and when they do, they pick it up ,say nothing and hang up on you. Today I finally got through, after three tries and a total combined wait time, of 1hr 15min, she answers without any professionalism at all, takes my info, and then acts like I'm not in the system, and then finds it, and without explanation or apology she simply says , " they will be ready after 3pm" and slams.the phone down, basically hangs up on me. Now I was quite patient and pleasant with her, given I just got out of surgery a few hours prior. But the audacity of this center at this location to get away with treating there customers with hatred, disregard and disrespect for almost three years now, without repercussions from there district manager, regional or corporate offices is obscene. Now my employer uses CVS Caremark for prescription insurance, and we have no choice but to use their mail service or go into their stores, which is upsetting, since I have never seen Walgreens treat people the way CVS does, and if I choose to pick up a script, at Walgreens, CVS will send threatening letters saying they will drop coverage, it is outlandish and outrageous that CVS forces upon their customers the opportunity to deal with their unprofessional employees at there pharmacy stores. I have walked into this store and stood in line at the pharamcy and watched their employee's entertain screaming matches between themselves and their customers in line, cuss in front of children, let the phone ring and hang up on callers, not acknowledge customers existence, and treat the customers with indifference and annoyance when assisting them.

I dont understand how CVS gets away with this. And frankly if their jobs then they should quit, or get better training, and be held...

I dropped my baby's prescription off at 2pm on a Thursday, was told it would be ready the NEXT day at 2:30pm, come to find out it should've been ready an hour after I dropped it off. I show up at 2:30 on Friday and no one had even looked at the prescription yet. They said they would expedite it and have it filled by 5:30, I came back at 5:45 and still no one had even attempted to fill it. It wasn't even in their system. I was told to come back AGAIN in an hour that they'd expedite it (a second time), but that it may not be ready until 8pm. I decided to call before going this time and could not get through to ANYONE on the phone, you're just left on hold (over an hour on hold). They transferred me between 3 different pharmacists because no one wanted to help, finally a pharmacist just barely coming onto his shift tried to help, said that they should've filled it right then and there, it was one prescription that they have available, and told me he'd fill it right at the window, but then said his computer system had just went down for maintenance and it would be another hour before he could fill it. Ridiculous. I highly recommend avoiding this place. The only reason I came here was because Walgreens is no longer in my insurance network. If I had known how bad this pharmacy was I would have gone elsewhere instead. If you're understaffed or backed up, tell the customer that so that we can make an informed decision on the spot, don't have us constantly coming back. Thank God the prescription I needed wasn't a life saving med, but I had to watch my 1 year old cry and go without the relief that the meds were supposed to give. This isn't an issue of insurance coverage, or lack of avaliable medication, or staff being overly busy, or me having no money to cover it, this is just pure neglect and laziness from the...

The lack of communication from this Pharmacy is far and away their greatest problem. Although I had had a helpful pharmacist there who redeemed a 5-star rating from me in the past it appears as though the communication has once again disappeared. holding on to a prescription for a week without receiving the authorization that had been requested and sending no notification to the patient who was able to figure this out in five minutes and rectify the situation is absurd. One phone call could have fixed the problem 7 days ago yet I did not receive a text until today after stopping in to ask why the prescription had not been filled. When fixed this will likely be the last time that I go to this Pharmacy if they cannot be relied upon to either fill the prescription or alert me to an issue. a simple bit of communication could save the relationship but yet they cannot seem to be...