Sky Zone Trampoline Park — Attraction in Phoenix

My kids have come to this sky zone location since it opened. Even did two birthday parties here. We hadn't been in a bit. Today was the worst play place experience.

The remodels on things like the warrior course, jump pit & rock climb wall are all downgrades. There are far fewer fun things to do here. My son wanted to leave after 45 because he was bored. That's never happened.

On top of that, the front desk during this trip didn't pay attention to anything. Problematic for two main reasons. Time waist & poor customer service.

We checked out without a glow shirt the first time, even though I asked if we needed anything else. My son was clearly standing at the desk in a dark blue shirt. I didn't know it was a glow day until walking in- disappointing my kid at that point by leaving was less desirable. Plus, we've been here on glow days w/o a specific sky zone shirt & had no problem. We were given the wristband & told good to go. Within 3 minutes, my son was told he couldn't play without a glow shirt. Mind you, multiple other kids were playing with non glow and non white/light color shirts.

While waiting in line to correct it, with the only one register up that took cash and had a working keyboard on a busy Sunday, we were cut off twice by people the front desk could easily have directed to go in line. They don’t offer separate check out for shirts/socks. When telling the second person there's a line & we were next, he scoffed and said I talked to him like he's a child. Did the front desk bother to say anything? No. Mind you, children lose the entire time waiting. I had to ask twice if he was wearing proper attire. Then had to check out for a third time for socks (I've used non skyzone rubber bottom socks here multiple times & been here w/o a skyzone neon shirt during glow time). The kid at the front was clueless.

There are teens/young adults running this place. They lack leadership to properly teach them about customer service & operations. This has turned into an over-priced, under delivering location that's nothing it used...

We have been to other trampoline parks, but today was our first time at Sky Zone. We will be choosing to go to the others from now on and I highly encourage you to do the same. The unprofessionalism and attitudes from the staff were not only appalling, but dangerous from what I saw. The staff is made up of all kids, basically, and I honestly don’t even know why they are there. They barely enforce any rules and in some areas, like the dodgeball area, didn’t enforce any rules at all, which was dangerous. I watched multiple kids walk out of there crying and hurt. I watched overly aggressive and hostile kids bullying other kids, yelling and cursing at them, and deliberately trying to throw the balls at kids’ heads or throw the ball with so much force that it would hurt the other kid. The employees did nothing and so I brought it to the attention of the employees and manager and they still did nothing and didn’t even seem to care. I saw a response on here from a Sky Zone representative that said something about the dodgeball area being separated by age groups for safety. Well, that didn’t happen today. All ages were in there and it wasn’t just a regular game of dodgeball. We had to remove our kids eventually because my youngest was injured when an older boy threw a ball at her head as hard as he could. She’s 6 and she was the 3rd kid to come out crying and injured at that point. The boy looked to be around 12. Our other daughter got screamed at to get out. Other kids were being called names and cussed at. We paid to go here too and enjoy all of the areas. We shouldn’t and other kids shouldn’t have to bypass an area because of other kids who don’t know how to behave and employees who don’t know or care to get control of the situation to make it a fun and safe environment...

This was our first time visiting Sky Zone. It was definitely not what I expected but that was okay. I appreciated that we only had to pay for my 3 year old as we did not plan on jumping. I thought having to buy their socks was a bit much as I had already put him in socks with rubber grips and their socks did not fit very well.

I did appreciate having 2 distinct toddler areas for him to play in safely but according to the website description I had thought it would be more separated (still not a big deal he had fun and that is what matters.)

The two major issues I had (the reasons I am only giving them 3 stars.) Was when we were in the foam toddler area bigger kids (8 to ten year olds) kept coming in and taking over. My son tried to go play in one of the foam pits and I pulled him out quickly because there were two older kids building a fort which he of course wanted to destroy. And while there was plenty of staff supervision in other areas there was none near the toddler area. The one employee who did walk by and look in said nothing to the 8 year old who had just climbed to the top of the wall in the toddler area and was sitting on the wall.

My other concern was minor but the toddler trampoline section does not allow easy access for parents in case their kids need them. I had no problem leaving my son to play as I watched outside the netting. But I did think about if something were to happen I would not be able to get there quickly.

I would be interested to see how the other Sky Zones around Phoenix are, and if there staff handles things differently but it would be nice for the staff to actually ensure that guests are following the rules, especially when it comes to...