This is my first time working with the Cool Saguaro LLC. I contacted Luis at 9 PM on a Tuesday night out of desperation after two of my AC units stopped working on a105° day. Not only was he super nice on the phone, but he showed up within 30 minutes and had both of my units up and running within an hour. Luis and his partner were extremely professional, polite, knowledgeable and amazing to work with. Luis has an after hours fee, which I found to be extremely reasonable compared to other companies with 24 hour service. His parts and labor charges were also very reasonable. I appreciate that he didn’t just try to sell me on new units as other companies have done in the past. I do want to replace one of my units and I will definitely be using Cool Saguaro LLC!! Thank you! I can stop sweating my...
Read moreWe've needed more than our fair share of work down at our shop here. It's just a building that's been neglected (and empty) for years and years. I've had them out 4 times in 9 months all for different issues and I've got nothing but good things to say. Jobs are open and completed within a few days max, I get honest answers and quotes out of them on what should be done now, and what is perhaps more financially prudent to wait on vs. them just quoting the sky and hoping I bite like many local HVAC vendors. Very happy with their service, and I will call them the next 4 times until we're 100% here as well. I do also very much like supporting what looks to be a small business, every time they come it's Luis and (I think?) his son. They're a great team, and they deserve...
Read moreHonest, efficient, and cost-effective. The AC went out for my tenant, and with this heat, it needed to be repaired asap. Luis was there within two hours. The roof AC motor had died, but I no longer had the receipt. He said it should be under a 10-year warranty, so he purchased the new motor, installed it, and then drove the damaged one to a factory service location where they found the warranty. All I had to pay was labor to install the motor and the maintenance was complimentary. In all, I spent much less than expected after calling other companies. Small company just starting out. They'll do well if they keep this...
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