bought a used ps5 at another location. the serial number was manually put in, incorrectly. came to the pico location to talk with the manager Joshua. we had no idea the serial number had been put in incorrectly and we didn’t find out until we tried to exchange since the console was defective. he gave us ugly looks, was very dismissive, and even called the store we originally bought it from to “warn” then we were coming and “up to something”. come to find out when we get to the store we...

I will say this review is based on the animal crossing debacle and the lack of inability to answer a freaking phone call for four solid days. I pre ordered a good 30 days early, actual 2 pre orders. I I was worried that GameStop would close before the release date and tried calling multiple times to get an answer. I then heard and found out after calling other multiple GameStops that they actually were releasing it a day early due to possible closures on the release date. I went down there...

Hey GameStop - so you guys called us twice today letting us know at 9pm you are doing the early release of Pokémon. Now, I will admit fault and that we showed up about 15 minutes late and wouldn’t open the door when we went up. Ok, but here’s my biggest issue. Another group went up as well, they got their game and the door opened WE WERE STANDING BEHIND THEM, I even yelled and say hey we’re here too for the game and the gentlemen SLAMMED THE DOOR IN OUR FACES. Now, listen. I understand the...