Walgreens — Attraction in Pittsburg

my mom had a severe abscess inside of her mouth, and during Thanksgiving holiday, she found herself spending some time in the ER. Every pharmacy was closed so there could've been no way of calling in a prescription. She was giving a paper prescription for antibiotics she took it to the pharmacy and counter to one of the most rudest ladies that you could ever hope for first she said one of the boxes Wilson check, so it may the prescription invalid. There was also some pain medication there on the prescription. She said she was unable to verify the prescription because she could not get through to the hospital. She continued to call the hospital although the prescription had a barcode. Signed 100% by the doctor she asked to see the discharge papers Ishe showed them to her. She about three minutes later she said that my antibiotics were ready to be picked up. However, she could not fill the other part of my prescription that had to straight it for my pain medication which mine it was not a narcotic. It was a regular pain medication. It waa lidocaine patches she refused to fill them. She said she wasn't able to fill none of the prescription initially reason being there was not a checked box then she said she was unable to reach anyone at the hospital then it went to. She couldn't field just the pain medication, but could feel the antibiotic, but she had to shred my other part of the prescription because she doubt that anyone would you give me a prescription for pain medication mind you she's not a physician. She should not be giving medical advice about how to treat a patient and it should not be her priority to shred someone's prescription. my mother has a severe abscessed of a tooth. I am mediately drove her to the ER. Her white cell blood count is elevated real high at this point because she doesn't have the antibiotics or pain medication that was prescribed to her by physician furthermore, I did speak to the same doctor and the doctor said he cleared the prescription for it to be filled, I honestly want to file a grievance, but don't know the appropriate steps which the lady needs to be fired and they need to borrow her from being a pharmacist because she is harming people by making radical decisions that are not her choice to make she refuses to fill prescriptions that were made by a doctor . Please stay away from...

I recently spoke with staff members at this location. The male pharmacy technician was at least cordial and listened attentively to my reason for calling. However, the female staff member responsible for dispensing medication (I presume she’s the pharmacist on call today) was less friendly and unprofessional.

She abruptly interrupted me while I was speaking and informed me that the medication I had been prescribed could be ready today in an hour and a half. This is a stark contrast to the automated voicemails I had received for the past three weeks, which informed me that the medication was out of stock and that I would be notified once it’s available. The discrepancy in communication is confusing and frustrating, and it only exacerbates the poor customer service I’ve experienced.

I understand that insurance may play a role, and that bad days can happen, but the lack of effective communication and customer service skills is unacceptable. I could also understand that workloads and phone calls can pile up, but I was not on the phone with this woman for more than five minutes. She could have handled it...

I rarely write reviews, but my experience with this Walgreens pharmacy has been unbelievably frustrating. I have been calling for days to check on a prescription that should have been ready the first time I requested it. Each time I call, I’m told it will be ready soon and that I’ll receive a call once it’s available. The day passes—no update, no call.

When I follow up the next day, I’m told again that they need to “order it” and that it will be ready again, as if my previous calls never happened. This cycle repeats, wasting my time and delaying important medication.

What makes it worse is the staff’s attitude. Several associates I spoke with were dismissive and downright rude on the phone. This is medicine we’re talking about—people’s health is at stake—and the lack of professionalism is unacceptable.

Walgreens needs to seriously address the way this pharmacy is managed. Patients deserve reliability and respect, not endless runarounds and...