Computer Planet — Attraction in Plains Township

We drove all the way down from the other side of Honesdale to give this business a try-out. (we are talking 1 hour and 15 minutes one way!). We have heard many good things about the service and the pricing. My wife was complaining about the speed her PC was running and how long it took for her printer to engage. SO, we decided to stop in and talk about what we wanted/needed regarding the her PC. Well, after we described the machine, he started asking specifics. We decided to bring the machine back later in the week for an examination by the Doctor. His recommendation was, not for a new computer, which I thought would be the obvious play. He proposed some hardware change outs and updating some software, and a clean out of the bogging software (my words, not his). When we picked up the machine, it became evident that all that was promised, and then some had transformed our machine into a rocket for the work my wife does on a daily basis. The machine did not qualify for windows 11. He worked it and now has 11 running on it. He also installed a remote access program. Now we do not need to drive to Wilkes-Barre for assistance. Also a few other enhancements that will make the whole thing move along much better. This man knows his business! Oh, by the way, his name is Arlington, unique name and unique business man. If I were giving out stars - and 5 was the max, it...

Stay away! I had Computer Planet replace a 7 year old Original Equipment Manufacturers part. My keyboard was loose after the repair and would move up and down when typing. Arlington tried to remedy the problem by taping the keyboard in place, yes taping. It did not work and the keyboard is loose today. Less then 2 years later the same part failed. Computer Planet had my laptop for 2 WEEKS! I was told it needed a specific part made by only one manufacturer, although this wasn't a problem with the first repair, he conveniently had the part in his shop. After speaking with other IT specialist I was told it failed so soon because it was either used or the wrong part. It never was quite as secure as the OEM was. During the second repair Arlington now, by his own admission, broke several of the rivets that attach the Mother Board. A few days after that repair, and being charged twice, I have the same problem. According to Arlington when a part breaks is always the user's fault. Not because of a used part, shoddy install or the wrong part.

When I would call hoping to get my laptop back in a timely manner he was always very rude and unprofessional. That is if someone answered the phone or he didn't randomly close the shop to...

If you own an Apple Product of any type with water damage, take it to apple and stay far away from this "business." Recently my MacBook Air broke due to water damage. After looking for possible solutions I decided to stay local and come here (huge mistake). He told me that he would take the computer apart and put it through a cleaning process. After I dropped it off, I did not hear from him for 2 weeks so I had to call him myself. The long wait time did not surprise me as this store is absolutely disgusting and unorganized inside. Every time I called him he sounded like he was in a bad mood and quick to hang up the phone. Very rude and unprofessional. He told me that he was not able to fix it so I went up to the store to pick up my MacBook to bring it the Apple Store in the Lehigh Valley Mall. He was also very discouraging, unhelpful, and un-knowledgable about the coverage I had on my MacBook with Apple. When I got to the Apple Store in Lehigh, they not only fixed my MacBook within an hour on the spot, but also said there were no previous signs of cleaning! Also, most of the Google Reviews you are reading about this business are fake as he has wrote them to himself. Very unprofessional, advise strongly to not do...